Stonefish Grille Informative - Poor Sevice
LARGO, MARYLAND -- On September 29, 2006 at approximately 11:30pm, I was sitting in the Stonefish Grill located at 880 Capital Centre Blvd. Largo, MD 20774. All of a sudden, a glass falls down, just missing my head, into the seat. The glass was filled with red wine. The red wine got all over my cream colored Guess purse, which cost me, eighty dollars. It also got onto my shirt, my jacket, and my friends jacket.
By-standers reported that the glass was sitting on the ledge along with someone’s coat. When the young lady went to remove her coat, while being intoxicated, she also pushed the glass. We were able to salvage all of the items that the wine spilled on except for my purse. A waitress came by (not the one who originally waited on us) and wiped up the seat. After seeing my purse, she gave me some club soda to try and remove the stain; however, it was already ruined.
I had asked to speak to a manager to ask why the glasses were sitting on the ledge since that is not an appropriate place to have them since people sit right below the ledge. It took several minutes for a manager to appear. After I showed her the purse and explained what happened, she said she would be right back. I called out for her after I waited yet another fifteen minutes. She replied once again, that she would be right back. I did not understand why this manager could not address my issue, but instead kept going around talking to other guests without addressing my issue. After all, I was the one still cleaning myself up from the accident. Finally, we asked the waitress that had wiped our seats to please get another manager. She did so and advised that he would be right with us.
After waiting another fifteen to twenty minutes, another manager, along with the original manger that I spoke with returned. After showing him my purse, he replied, “Dannngggg!!!!” speaking of my purse. He then told me that there was nothing they could do. At this time, I asked to speak to the owner. The manager replied that the owner would not come over!!! I could not believe this. One of his customers wanted to speak to him and he refused. After I had just spent over sixty dollars on a meal.
I took the business card that the manager gave me and then walked up to the owner. He told me that he didn’t have to come over to me because that is what he paid his managers to do. I explained what happen and he said, “What would you have done if you were on the metro?” I could not believe that he spoke to a paying customer in such an insulting manner. I replied to him that it is against the law to have drinks on the metro, just as he should set ground rules to NOT have drinks sitting on a ledge where they could spill on people who are having dinner. He responded that I should have requested to sit somewhere else, which was out of my control since it was a busy night and we had already been waiting 30 minutes for a table. Furthermore, I was sitting where his staff directed me to sit.
At this point, I was extremely frustrated and felt enormously disrespected. I explained to him that I would no longer be a customer of his and would make it a point to send this information to everyone that I could. He did not realize that as an owner, he should make sure that his customers are satisfied. I didn’t expect for him to say that he would buy me a new purse, but to show his concern and make an appearance to me. However, he stated that he did not have to apologize since his staff was not involved in the accident.
This is truly the worst service I have ever received from anyone. I will keep writing about this issue to anyone that will listen and will make sure that this incident is posted on any restaurant reviews that I can find. I will also send out a mass email for others to forward.