Correctional Billing Services Informative - Customer Satisfaction
I have researched this issue & I found a simple way for my fiancée to call me for only $1.85 per 15 minute call verses the $17.30 per 15 minute call I was being charged before my research.
Read my detailed instructions on my blog on MySpace, Entitled:
GREAT NEWS! High Phone Rates EXONERATED!
Where there's a Will, There's a Way
God Bless You All,
P.S. Be sure to come back here and post a comment. I would really like to know how many folks are benefiting from my research.
I was very upset when I kept receiving notifications being called to my cell phone that my account had dropped below $20.00.
The reason I was upset is because I get charged for each incoming call to my cell phone, regardless as to whether or not I answer my phone.
CBS continues to notify you every single day until you add more money. This was frustrating, I do not need to be notified more than ONE time.
My 1st call to CBS resulted in my being told that there is nothing that can be done about this. I requested that a supervisor call me.
I also added $200.00 to my account
10:11AM I received another notification to my cell phone.
I immediately called CBS to complain.
I wanted to speak to a supervisor.
I had over an hour of very bad experiences dealing with CBS Representatives.
CBS Rep Shamera, CBS Rep Audra (ID is EQ)
Both calls resulted is a disconnection & I had to call back.
I started informing each Rep that I was also monitoring & recording my calls for quality assurance. I got each name & Rep ID number.
I also informed them that I placed a call to Stefanie Prichard to call me. (11:09AM)
She is the Customer Satisfaction Manager for Securus Technologies. (I found her on the Internet)Her number is 843.559.4474
The CBS Reps have never heard of her but she is the one responsible for the call I received from the CBS Supervisor Tom (ID RQ)at 1:29PM
I simply left a message for her to call me. Instead of her calling me personally, she did even better, she emailed the CBS Supervisor requesting that he call me ASAP.
In the meanwhile, before Tom called me, CBS Rep Naomi (ID MV) was most helpful to me and she simply turned off the automated notifications on my account. (something that could have been done on Day 1 by the 1st CBS Rep. and saved me hours of time & frustration)
Tom was very kind & caring. He assured me that he will address my bad experiences with all those Reps involved.
Naomi, She is the BOMB! She deserves a promotion for a Job Well Done!
The 1st Rep on Day 1, (I did not get her name) she needs better education.
CBS Rep Shamera & CBS Rep Audra (ID is EQ)needs to learn how to properly transfer a call.
I can relate & sympathize with your bad experiences with CBS.
If your frustion gets out of hand (as mine did), contact Stefanie Prichard.
Customer Satisfaction Manager for Securus Technologies.
Thank You & God Bless,