Beachcombers Informative - Vacation Club Ripoff
FRISCO, TEXAS -- My wife and I recently attended a high-pressure sales pitch by a company called Beachcombers representing Castaway Cays Vacation Club.
After wearing us down w/ multiple offers, we finally gave in and signed a contract after we asked about the cancellation policy.
I was told that there was no legal obligation to offer a 72 hour cancellation policy, but was offered as 'goodwill' by the company.
During the review of our documents, my wife and I were given documents to review separately. Turns out the documents were related (1 legal contract w/ non-specific amounts to cancel and another I was given to review w/ some related dollar amounts on a 'worksheet' that was labeled 'Not a contract. Subject to execution of final contract paperwork and lending documents'
When we subsequently cancelled based on some further research w/ the BBB and online, we were told that Beachcombers needed to keep $790 of our original money we paid for 'restocking, processing and administration fees'.
We're disputing the $790 w/ the credit card company after no resolution w/ Beachcombers to date. If they treat us like this for trying to get out, I can't imagine how we'd be treated if we hadn't cancelled in time and they had all our money! Buyer beware on these guys!