uBid Complaint - uBid.com misleading advertising/selling practices
I purchased a Denon DSW 30 powered subwoofer for my home theater from uBid.com. Ubid shipped a different model than adversited (DSW 30A instead of the DSW 30). I am not sure that misleading (fraudulent) adverstising/selling practice by uBid.com, or a mistake in model number, but product I received included hardly any of the features of the product advertised.
The advertisement for the product advertised stated it included:
80 Watt power amplifier
Variable crossover frequency 40-180 Hz
Auto power on; on / off manual switch
Phase reversal switch
Line level and speaker level inputs and outputs
The product I received had a volume control, a 50 watt amplifier (according to the enclosed pamphlet from Denon) and one line level input. No other features. It is not even magnetically shielded because it causes interference when placed close to a television.
Ubid.com's customer service is unsatisfactory. I sent in a complaint via their website form and received a response requesting the same information I submitted. Then I received an e-mail asking me not to submit multiple e-mails for the same complaint. So far the response has been, "We are sorry for any inconvenience we may have caused . . ." and we are researching the problem.
Even if uBid.com authorizes a return, I will end up paying as much for shipping as the item cost itself.
I STRONGLY CAUTION ANYONE AGAINST DOING BUSINESS WITH THIS VENDOR! ! !