Rewards 660 Visa Complaint - Horrible Customer Service
ARKANSAS -- This is going to be long, but please read it entirely.
I recently applied for and received a visa credit card from Rewards 660. I have had some credit problems and am now trying to rebuild my score. After receiving the $300.00 Credit limit card with only $50.00 Available because of the high fees and charges, I decided to pay the $250.00 Payment at once so I could have a little more to work with. I made the payment by check. Once the check had cleared my bank, I called to activate the card. After having to answer several questions about my identity, I was told that in addition to the high interest rate, that I would also be responsible for paying and extra $10.00 Per month just for use of the card.
When I asked why, the customer service rep could not definitively answer. I then decided that I did not want to use this card or company and prior to completing the activation, cancelled it. I verified that they had received my $250.00 Payment and asked for the money to be returned. I was told that it would take at least 30 days for the refund to be issued, but that I could cut the time in half by faxing a copy of my bank statement showing that my check had cleared.
So, I did that. After 2 weeks, no refund. I called again and was told that the font on the bank statement looked to have been changed and that they could not verify if the check had in fact cleared and that they had to be insured that they were going to get paid. Keep in mind that I never even activated this card. I became enraged and asked for a manager; was on hold for a lengthy period and finally a person who said that they were a manager came on the line and repeated the whole changing of the font story and suggested that the only way to prove that the check had been cleared was to call my bank and have them verify it. I told him to go ahead. Ok, the bank verified that the check had cleared 3 weeks prior, just as my statement indicated.
I asked this person was he mailing my refund on this day. I was told that it would take an additional 7-10 days. I have not received my refund yet. What they implied to me by their actions is that just because you may have had past credit problems, you must be a dishonest person and moreover...Stupid! In my opinion this is not a credible company and the dishonest one.
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