CVS Complaint - Poor Customer Service
WILMINGTON, NORTH CAROLINA -- This has happened to us a few other times, not to mention also being shorted on pills a few times. I always brought the pill shortage to their attention, but my husband would let it slide. This can ad up for them if they do it to enough people.
I dropped off a prescription, told them I would pick it up late the next day. We did not try to pick it up until 3 days later. We were told they did not have any in stock and it had been ordered. Yet, no one during those three days called us to say they were out. Fortunately, we had enough to get us through. This had happened to us two other times as well. This time we ended up having to take the brand name over the generic from a sister store because that is all they had, and they were not even aware the generic of this med was out yet. Or so they say. Just makes you question the pharmaceutical industry even more.
Needless to say, we are officially through with CVS.