Home Depot Complaint - Problems with Excell VR2500 pressure washer
I recently bought an Excell VR2500 pressure washer from the local Home Depot store in Gulfport MS. At the time of purchase I was told by the cashier that If I had a problem with the pressure washer that I could bring it back for an exchange within the first 90 days. After that then it would be covered under the manufacturers warranty. The manufacturers warranty is two years on the unit. After only 7-8 hours of use the unit quit working. It lost all compression and had an oily sludge coming from the area where the pump and the engine connect. When I tried to return the unit (in the original box with all paper work and not one scratch on the unit)I was told that since I had purchased it more than 30 days before I would have to pay $35.00 to have the unit sent out for inspection. I informed the CSR about what I was told when purchasing the unit. They wanted me to give them the persons name that I spoke to and said they were wrong. I am supposed to remember this two months later plus I have to pay for the error of their employee? Now they want $357.00 for a new motor and it isn't covered under warranty due to lack of maintenance.How much maintenance is necessary for a unit with 8 hours on it. I have been a mechanic all of my life and have never had a motor come apart like this. If you look in the reconditioned power equipment area at any Home Depot you will see several of the VR2500 Excells sitting reconditoned and for sale at a discount and they all are leaking oil from the same place. I wonder why they no longer sell the Briggs & Stratton 6.5 on their units at Home Depot and only offer the HONDA!!!!!!! The same unit but only a different motor!!! Home Depot is aware of the problem yet they still continue to pawn their junk off on unsuspecting customers by selling their old stock and their so called re-conditioned units that they know are going to have problems. I didn't hear from them for one month so I went there tonight to learn that I a professional mechanic and I didn't maintain my equipment properly. Whatever! I will be back there tomorrow to try to get some resolve and will post the results tomorrow. Anyone who thinks this is a duplicate post under another name is in total denial and evidently a proud Home Depot employee. I too used to be a Home Depot employee. I quit At Home Services because of poor management, poor work quality, management lying to my customers and Home Depot overcharging my customers on a regular basis. I had customers waiting 3-6 months to get windows and roofing installed. Over half of the jobs were not done properly and windows were ordered wrong on a regular basis. 14 days after hurricane Katrina they went up $60 a square on installed roofing and said they had to bring in out if state crews. We have never had a crew in the state of Ms, we always used out of state crews for roofing!!!
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