Victoria Kia-Horrible repair service Complaint - Victory Kia-vehicle there eight weeks for service

Review by luvbeaches on 2006-10-05
RICHMOND, VIRGINIA, VIRGINIA -- Our family has a 2004 Kia Sorento and the vehicle started stalling out and then a we smelled a foul odor from the engine (like burning firecrackers). This stopped for a short time and after we got gas, the engine light came on and a really loud noise could be heard in the engine. We found a safe place to park the vehicle and called road side assistance with Kia. (They are fantastic). The vehicle was then taken to Victory Kia and they never called us to inform what problems they found with the SUV. We had to continue to call to get updates. Make this short they had the vehicle for EIGHT weeks. We pick it up on Monday 10/2/06 and the air conditioner doesn't work. Worked fine before we had it towed there. Then the engine light comes on again last night and the anti-locking braking system didn't work and the radio turned on when braking. Now Victory Kia is no longer servicing Kia's (wonder why ;) ) Does any consumer have any rights when the quality of the vehicle is lacking and the quality or lack of good service is giving? Oh, and they never gave our key back nor the service order of the work done. So, we may not have any records of the warranty work done. NEVER BUYING KIA AGAIN
Comments:4 Replies - Latest reply on 2006-10-06
Posted by Hugh_Jorgen on 2006-10-05:
I would say blame the dealer, not the manufacturer - especially since the dealer is no longer handling their vehicles. I would call Kia's US HQ and find out who the dealer is for your area and see if they can get your car back into running order.
Posted by luvbeaches on 2006-10-05:
Thank you for your feedback. I do blame the dealer. If they knew they would be closing the service department, they could have sent our vehicle to another service department. (instead of having the vehicle for eight weeks) The vehicle currently at a new dealership but, since I do not have a service order for the previous repairs, we are not sure if they will honor the work or this would be still under warranty.
Posted by glc on 2006-10-05:
Luvbeaches: Here is the number for Kia-US 1.800.333.4542 and here are a few dealers in your area: Dominion Kia
325 Charles H. Dimmock Parkway
Colonial Heights, VA 23834
(804)524-3500 Telephone
Williamsburg Kia
1440 Richmond Road
Williamsburg, VA 23185
(757)229-1050 Telephone
Fredericksburg Kia
5204 Jefferson Davis Highway
Fredericksburg, VA 22408
(540)891-7400 Telephone
Casey Kia
11999 Jefferson Avenue
Newport News, VA 23606
(757)591-1000 Telephone


Posted by luvbeaches on 2006-10-06:
I blame both the dealer and the manufacturer the engine should not have gone just after 2 years of having the vehicle. And if you have seen other postings and on the web, many others have had the same issues with KIA we are not the only ones complaining. We took very good care of the SUV and always changed the oil every 3000 miles.

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