SuperShuttle Informative - SuperShuttle Drivers now Own the Vans They Drive
When I booked my reservation with SuperShuttle for a recent trip to California, I noticed that I was supposed to include the tip (amount suggested) at the time I paid for my reservation. I thought that was a bit pushy and didn't add in the gratuity. When I arrived in Sacramento, I boarded a van driven by a chatty guy. The SuperShuttle van I rode in had a big crack in the windshield and badly needed vacuuming. I found out why when the driver said that he owned the van.
It seems that SuperShuttle has forced its drivers (at least in Sacramento) to buy the vans, sign a 10 year contract and pay SuperShuttle 20K. My driver was friendly and talkative and drove too fast and by the time he took my to my out-of-the-way destination on a farm in San Joaquin County, I felt so sorry for him that I gave him a big tip. I also wondered about counting on SuperShuttle again for airport transportation. Will the vans be safely maintained, sanely driven, and can I count on the independent driver/owner to pick me up on time from a less-than-desirable location?
Having no financial responsibility and liability for the vans may be an ideal situation for the owners of SuperShuttle but it is an undesirable feature for the Consumer/Traveler. It looks like it’s time for a competitor to use the original SuperShuttle model and take over SuperShuttle’s business.