O'Charleys Complaint - Bad Service and follow-up
GAHANNA, OHIO -- I had a very bad experience w/ O'Charley's Restaurant on Morse Rd. in Gahanna, Ohio. I actually went to their website after talking to a manager and e-mail my complaint. Surprisingly, I got a response (which is pasted here):
Thank you for taking the time to let us know about your
recent visit to
our Morse Rd. location. On behalf of O'Charley's, please
sincere apologies for the to go issues. Our goal is to
guests' expectations and please know we take your feedback
seriously. We are forwarding your comments to the
and General Manager; we appreciate the opportunity to
issues so you and every guest will be better served in the
We are sending you a gift card to use towards another
visit, hoping that
we have another opportunity to show you what our company is
about. Again, we apologize for the disappointing
experience and look
forward to serving you again.
3038 Sidco Dr.
Nashville, TN 37204
(615) 744-3614 or (866) 758-7663
(615) 782-5043 - fax
What a ton of crap. I contacted them on June 30, 2006 and this response was sent to me July 7, 2006 and as of Oct.4th, 2006 I haven't seen or heard anything else from this company. I gave them my address and even my phone number to contact me and now I feel obligated to get the word out that this company is full of crap.