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freight quote.com Complaint - Freight Quote
Complaint
BROOKLYN, NEW YORK -- I felt it was my responsibility to bring to your attention the following incident.
Re: Freight Quote 'A SCANDALIZED COMPANY'
For 30 years I have been waiting to purchase the most exquisite, breathe-taking, Italian furniture ever seen, shipped to me.
On July 19, 2006 I hired ‘Freight quote.com’ to find me a “reputable” freight transport company through Mr. Rich Devine (the devil). Unfortunately he hired “Watkins” (the destroyer) and charged me $802.50 not including my furniture of $4,450.00. Mr. Devine did a poor job in handling the situation by 'causes of action for state consumer protection violations, negligence, breach of contract, intentional misrepresentation, fraud, and conversation'. After several days of speaking to Mr. Devine, his only words were “it is in the process”, whatever that means. Devine never offered me a claim form to fill out or to investigate the situation after my cooperation of sending him pictures of the damage furniture, wrapped in ‘potato sack cloth’ and my ‘marble’ table unwrapped, and placed in a thin, torn, dirty card board box. I refused to accept the property.
I spoke with “Chris” who is Devine’s manager and he was just as rude, thoughtless, obnoxious and inconsiderate as the rest of your staff. He also is a character who should be fully investigated into “how he renders his services” toward ‘customers’.
It is my understanding that ‘Freight quote.com,” Devine, Loveland and Chris cares nothing about their customers after stealing their money and giving poor service. I am very, very determined and confident, that I will get my money back. After Devine stole my money from my Credit card and his services not ‘fully rendered’ I am entitled to my money back in full of $802.50 for shipping.
Lastly, since Chris and Devine refuse to remedy this problem, because it didn’t come out their “Pockets”, I would like you to intervene and resolve this. For your information, I e-mail pictures of the destruction of my property to Devine.
I had to fight and contact the 'carrier Trucking company' to get my money back in full including the 'shipping' which freight quote refused to return. I spoke with Ms. Loveland (mgr. of claims dept.) at freight quote who quickly stated that there has only been one person who actually got their money refunded from freight quote.
I did get my money back from Watkins Trucking Company in full. NO THANKS TO FREIGHT QUOTE. COM.
As a resolution, I would like the following:
POST A COMPLAINT FOR 'BUYER BE WARE' AND SHUT THEM DOWN.
Please contact me if you need more details regarding this incident.
Re: Freight Quote 'A SCANDALIZED COMPANY'
For 30 years I have been waiting to purchase the most exquisite, breathe-taking, Italian furniture ever seen, shipped to me.
On July 19, 2006 I hired ‘Freight quote.com’ to find me a “reputable” freight transport company through Mr. Rich Devine (the devil). Unfortunately he hired “Watkins” (the destroyer) and charged me $802.50 not including my furniture of $4,450.00. Mr. Devine did a poor job in handling the situation by 'causes of action for state consumer protection violations, negligence, breach of contract, intentional misrepresentation, fraud, and conversation'. After several days of speaking to Mr. Devine, his only words were “it is in the process”, whatever that means. Devine never offered me a claim form to fill out or to investigate the situation after my cooperation of sending him pictures of the damage furniture, wrapped in ‘potato sack cloth’ and my ‘marble’ table unwrapped, and placed in a thin, torn, dirty card board box. I refused to accept the property.
I spoke with “Chris” who is Devine’s manager and he was just as rude, thoughtless, obnoxious and inconsiderate as the rest of your staff. He also is a character who should be fully investigated into “how he renders his services” toward ‘customers’.
It is my understanding that ‘Freight quote.com,” Devine, Loveland and Chris cares nothing about their customers after stealing their money and giving poor service. I am very, very determined and confident, that I will get my money back. After Devine stole my money from my Credit card and his services not ‘fully rendered’ I am entitled to my money back in full of $802.50 for shipping.
Lastly, since Chris and Devine refuse to remedy this problem, because it didn’t come out their “Pockets”, I would like you to intervene and resolve this. For your information, I e-mail pictures of the destruction of my property to Devine.
I had to fight and contact the 'carrier Trucking company' to get my money back in full including the 'shipping' which freight quote refused to return. I spoke with Ms. Loveland (mgr. of claims dept.) at freight quote who quickly stated that there has only been one person who actually got their money refunded from freight quote.
I did get my money back from Watkins Trucking Company in full. NO THANKS TO FREIGHT QUOTE. COM.
As a resolution, I would like the following:
POST A COMPLAINT FOR 'BUYER BE WARE' AND SHUT THEM DOWN.
Please contact me if you need more details regarding this incident.
Comments:
Posted by Lidman on 2006-10-06:
Well at least you got your money back from Watkins Trucking Company in full. That gives me a good feeling about Watkins Trucking Company. At least they honored their work. Who packed the furniture up in the first place? I think you should find out and make mention of these people because it sounds like they really screwed up. But because of your post (good one) I will never use Freight Quote.com for anything. Thanks for the information
Posted by Hugh_Jorgen on 2006-10-06:
FWIW, Watkins got purchased by FedEx - they are now known as FedEx National LTL. I remember this person's earlier post and I think they are now on the right track - they shipped expensive furniture from NY to Alaska. As good as Watkins is, they just aren't the right type of carrier to move household goods. She needs to go after freightquote - they should have known better or at least made sure the furniture was packed in sturdy wooden crates.
Posted by Lidman on 2006-10-06:
Hugh Good post and thanks for the up-date on Watkins.
Posted by InThe South on 2006-10-07:
Freightquote.com is only there to put you in touch with a trucking company who can handle your shipment, and they are supposed to look for the best rates. The shipper is supposed to pack the freight to avoid damage, and if the freight company accepts the freight as packaged, they assume liability for it. Watkins took responsibility for the damage and made good on the claim. In the future you can just open the yellow pages, look up trucking companies and call thier rate departments yourself. No need to even get a third party involved. Sorry you lost your furniture, but at least you didn't loose your money.
Posted by gentesojo on 2008-02-22:
It doesn't matter if you booked through freightquote.com another broker, or directly with a trucking company, if you don't package freight properly then it will get damaged. Learn the NMFC number of the item you are shipping and how it should be packaged.
Posted by kcmookie on 2008-06-20:
Well said in the South! freightquote is every bit at the mercy of the truckign companies that ship the product and as a 3rd party broker are not liable for damages. It would help if you understand what you are doing before you do it!
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