Momentum BMW Auto Body in Houston,Texas Complaint - Stay away

Review by dnyjw1 on 2006-10-06
HOUSTON, TEXAS -- I had my BMW rear quarter panal repaired. The repaired turn out good and they said it's has a life time warranty on repair and paint. A year and a half later the paint clear coat begin to peel off on the lower side of the panal. I bought it back and the manager could not honor the warranty. He gave me every excuse he could think of not to repair the clear coat. Example of one excuse is the clear coat is peeling because the side skit was not take off during the painting. Well the service man never told me that at the time of the repair so it their mistake not mine. Anyway..i will never go there ever. Very disappointed for a high end body shop.
Comments:3 Replies - Latest reply on 2006-10-09
Posted by Anonymous on 2006-10-07:
Sell you BMW and buy a Toyota......
Posted by Slimjim on 2006-10-07:
It would seem taking the skit off prior to painting would have been all them anyway. Here's a case where it's simply about what's in writing. If their warranty was verbal, unfortunately their honor would bind them to it, and apparently it isn't. If you have something in writing, then you can evaluate the terms against their excuse and see if pursuing it further is worth it.
Posted by Anonymous on 2006-10-09:
It depends on what is actually in writing here. I'd suggest you run it by your attorney, and see if it's worth pursuing further.

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