MYTAXFREE.COM Complaint - BEWARE - Horrible Service
B E W A R E ! ! ! ----I ordered a Samsung LCD TV on August 28th. The website clearly stated that most orders are shipped in 1 to 3 days. A week later I called about the status of the order and not only had it not shipped, but they could not even provide me with a possible ship date. I cancelled the order and then was contacted by a sales rep who promised I would receive the TV no later than September 8th if I did not cancel the order. I foolishly agreed and did not order the TV from a more reputable vendor as I needed it for a company party on September 10th. When the item failed to arrive on the 8th as promised, I called and was assured that the item had shipped - ANOTHER LIE! They never shipped it until September 13th and I never received in until the 18th! Prior to the item shipping, the price dropped $100 and to their credit they refunded the difference at my request. However, since it took so long for me to receive the TV, there was another drop before I got it. Despite the hassle they had caused me they refused to give me the credit. CONSIDER ANOTHER RETAILER!!!!!!!!!! I'll be curious to see whether or not the company responds to the e-mail, but I can assure you that I have documentation to support every detail!