Cakesnthings.com and Candymoldcentral.com Complaint - Customer Service is Rude
CHENOA, ILLINOIS -- I recently purchased candy molds from Cakesnthings.com. They filled the order correctly but some of the molds were too big. I read the return policy before purchasing and it said no return on food items. I thought that would cover things like frosting, food dye, candy melts etc. However, when I discovered some of the molds were too large, I wanted to EXCHANGE them, not even return, but exchange. I was willing to pay the restocking fee, etc. The man who took my phone call refused the exchange based on the fact that he considers the molds food items. I explained they were unopened and asked him to tell me how plastic molds are food items. The long and the short of it is, he called me a b***h and hung up on me. Bottom line - DO NOT PURCHASE FROM THIS WEBSITE. Too bad, because they have decent inventory at good prices. BUT THEY ARE VERY RUDE. Also, CHECK OUT NEGATIVE REVIEWS on Ebay.