Continental Airlines Complaint - Lost Luggage/ Continental Refuses to Search
SAN ANTONIO, TEXAS -- While traveling Continental Airlines August 11 from Boston (Logan) to San Antonio, one of my bags was lost. A series of occurrences led to this loss.
As you may recall, that is the day after the terrorist problem with carry on suitcases and toiletries. Logan was ostensibly one of the targeted airports. Therefore, security was an extreme focus on that day and the curbside "checkers" for Continental were somewhat unclear on what could be taken aboard.
I, therefore, put more in my suitcases and checked five (5) pieces of luggage. Only four (4) were picked up by me in San Antonio.
When I went back twice to get the fifth bag, I was told two different stories. There was no dispute that I had checked five bags ( and paid additionally), yet I was advised that my luggage would have been sent to Houston and later that it would have been retained in San Antonio. I was also told that Continental would not accept a claim after five hours of the flight. I informed the representative that I was not pursuing a "claim: rather I just wanted my suitcase located.
As an attorney, I had notes on an appeal I am handling in that bag. Obviously, I do not need another bag nor can the contents be replicated.