Simply Wireless Complaint - Free phone mail offer SCAMMED by Simply Wireless
VICKSBURG, MISSISSIPPI -- My tale of woe started with a coupon offer from who I thought was Cingular. It came in a cingular envelope, had cingular looking coupons, and so forth, call to upgrade your phone for free. I have a cingular account, My wife had a ATT/cingular account, and an old analog phone. I decided to upgrade her phone using the offer, and roll her into my family plan, and get down to one bill I even upgraded my plan so as to have more minutes. SO I called the number, and over the next 30-45 minutes, told the sales lady that is what I intended to do. Migrate the phone. She put me on hold and asked someone if the coupon I was holding would allow me to do a migration. She came back on and told me yes, that I would need to take the phone to my cingular store to get "ported" so I could keep my number. She was very specific about how to do it.
So I agreed, and still thinking I was talking to cingular, took the offer.
We got the phone in the mail shortly thereafter, and I took it to the cingular store around August 5 to get it activated. No problem.
Then on Aug 11, I got a bill from cingular for a new account and phone number. I called and they saw where I had ported a new phone and credited me for the new account and closed it. I thought it was a paperwork error, that one cingular person had not done everything right.
On October 6, I got a letter from Simply Wireless stating that I was in breach of the contract I had made with them to keep open my account for 180 days. I didn't even know I had a contract with Simply Wireless. I thought my account was with Cingular. They said they clearly contracted with me to open a new account, and by migrating my phone I had breached the contract, and that since I had not sent the phone back to them before 30 days were up, I now owed them $400. Whoa Nellie, I said, I clearly indicated to the sales rep that I was going to migrate and she told me it was OK and even told me how to go about doing it.
First the "collections specialist" told me I was unlikely to get "exonerated" but that he would see if cingular would reverse their commission deduction and he'd know in 3-4 weeks. I called his supervisor who finally told me she thought I was not telling the truth, that no one there would do tell me such a thing (about migrating). She said I owed them $400. Asked me who it was I talked to (Who could answer that?). Did I have a recording of the conversation? I said they know who it was, because she got a commission on my sale. Let's talk to her and see what she says. Supervisor said she has no way of knowing who it was. I said why then did the sales rep give me explicit instruction on how to migrate the phone? It turned in to a circular argument that she obviously was prepared for and I was screwed.
I think, and told them both, that the sales rep said what she needed to say to make a sale. I may very well be on the hook for a $400 phone that I could have gotten for $50 at the cingular store.
So far, Cingular has been helpful in trying to work this out, while Simply Wireless has been brusque and not willing to hear that, maybe, there might have been a little sales deception involved.
Never again, say I, and I encourage everyone to use their carrier's direct offices only. If you get involved with a second pary, disputes are just that much harder to settle.
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