We Clean America Complaint - A Dirty Mess! - House Cleaner/Maid Service & Referral
LOS ANGELES AREA, CALIFORNIA -- We Clean America pats themselves on their back for no reason.
Admittedly, locating a reliable house cleaning service company is not an easy task, but when I contacted "We Clean America", the early warning signs should have been the red flag for me.
For 3 months, I had gotten various forms of ads where I had seen "WCA" listed, posted, and discounts for service given. Finally, after deciding to see how their services compared to my current house cleaners, I rang them. According to their advertizements, they move, lift and fold virtually everything. Dusting behind, underneath whatever stands in their way. They also claimed they included up to 4 loads of laundry and will pick up your dry cleaning. All included in their service price. All this, with the convenience of an 800# for customer service which boasts it is open 7 days a week! I was impressed.
Upon calling the 800# for We Clean America at 8:30am, I had gotten a recording saying that they would return my call shortly. Three days passed, and no sign of a call either on my caller ID or my cell phone (both of which I had left on the message machine). I endure. Calling them again, I decided to retry until I spoke to a live person. After 4 more attempts over a 5 days period, I finally reach a human. The operator assured me that I should have gotten a call, and that they must have called when I was not at home?!?
Basically, at this point, I began to become suspicious. Could it be that suddenly, my Caller ID was malfunctioning, only when "WCA" calls? Could they have that secret # that never comes up. I doubt it. The operator took my request and set me up with an appt for 3 weeks from the date I called (apparently their soonest availability).
The day arrived and went when I was to receive my wonderful house cleaning. Nevermind that I took the day off from work to assure the entry and observe the cleaning practices. However, I called to reschedule, and even after repeated begging, they still could not squeeze me in for another week.
One week later, the cleaning service arrives. Now, the only inconvenience with this so far was the fact that I took 2 days off in 2 weeks to have the service, so it's still tolerable (I'm a tolerant person). When they arrived, i see a woman and her husband (neither of which understand or can speak English). I am okay with this, because I can make effective hand jestures. BUT - I do realize at the same time that this is very unprofessional for the company to NOT ask if I can speak a foreign language before they send out someone who cannot communicate with me.
After 1 hour of struggling with jestures and motions, I finally have them doing what needs to be done. In under two hours they complete the task of cleaning a 3 bedroom, 2 bath house. I am amazed at the speed. I pay them, and they are on their way.
Afterward, I venture around the house to inspect their work..... Two hours was a long time to spend on a half-cleaned house. Here's a summary:
Cleaning AROUND everything. Not once picking up any objects to clean under. NO mirrors washed, no laundry folded, and no washing done. Vacuuming was half-hearted, and was done with a machine that must have had a belt that was going bad, because I later discovered bits of black rubber on my carpet the next afternoon. Lastly, my stovetop was not touched. There were still bits of food on the stovetop, and only a dull 'swipe' with an unclean dishrag went over it (as seen under the hood light later on).
My summary: This company will hire ANYONE who will work for them apparently. They do not regard experience, as do they find someone who is willing to work for them (probably for next-to-nothing).
I would strongly recommend AGAINST using "We Clean America" for your cleaning services.