Kragen Auto Parts Complaint - Great service - Headlight

Review by Roadiebob on 2006-10-09
CHINO, CALIFORNIA -- I called Kragen in Chino Ca. to track down a lamp for my headlight that had burned out. I talked to Ken. He figured out what lamp I needed and set it aside for pick up when I got off work. When I got there he went to my car and took the old lamp out, he looked around for problems such as shorted wires. He found a better and less expensive match for the lamp after looking at the one that he took out. He then went out and installed the new lamp. He did this on his lunch break. I tried to tip him for the extra mile service, but, he refused it. I have not had such great service in a very long time.

Good going Kragen's
Comments:3 Replies - Latest reply on 2006-10-10
Posted by Anonymous on 2006-10-09:
This is a complaint?
Posted by glc on 2006-10-09:
Great review and it sounds like you had a great experience. Just goes to show you that there still are some busineses around that do care about customer service.
Posted by Roadiebob on 2006-10-10:
I could have sworn I hit the compliment button...
It was definetly a compliment

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