Sprint PCS Complaint - Renewal Without Notice
SAN FRANCISCO, CALIFORNIA -- On October 05, 2006 I called Sprint customer service with the intention of changing my Wireless Cell phone plan. I wanted to increase my “any time” minutes from 700 to 1000 because I recently started using my phone for work purposes and my usage had greatly increased. I explained to the Sprint representative that I wanted to change my plan without signing a new contract. I had already fulfilled my previous two-year contract and as a rule I don’t like being bound to these kinds of service agreements. I agreed to the first two-years because of the large discount I received on the purchase of the phone.
The representative looks at my account and informs me I had called in March inquiring about a “5% discount offer” and had agreed to an additional two-year contract in exchange for this discount. I told the representative that this was completely false. She acted shocked and very concerned that such a thing had taken place and told me that if this was true it was a case of fraud. She told me she would open a case on the incident and get back to me. I asked her if I could get a case number to which she said no she did not and wouldn’t have one until she spoke with her supervisors but as soon as she did she would call me back with it.
As of 10 October 2006 I had not received a call from Sprint regarding this issue so I called them back. I spoke with another representative who after looking at my account for a very long ten minutes informed me no case had been opened, no record of my previous call existed. I was outraged and asked to speak to her supervisor. After about five minutes on hold her supervisor came on the line and informed me that I had signed up for an extra two-year contract and that was pretty much that. I asked him why an inquiry into the Fraud allegation hadn’t been opened. He told me that I had signed up and they had proof so there would be no inquiry because the entire process had been verified by a “third party” “who knew my full Social Security number”. I told him these were lies to which he said “It’ll all hold up in Court” and since I was getting upset about all of this I must be the one lying about it! In addition he said that a letter was sent to my residence telling me of this offer and I had thirty days to reject it and because I didn’t reject it was a sign of my acceptance. I cant’ quote the exact law but I know sending someone an offer to which requires them to reject with the consequence of them not doing so automatically opts them in is illegal.
I am very much interested in a class action lawsuit against these creeps!
In the meantime I will take advantage of this:
Sprint Rate Hike Means Penalty-Free Cancellation
(CBS 13) Sprint is hiking its text message fee to $.15, which means that you can get out of your contract.
And it's all thanks to the fine print in this service agreement! Sprint states they can raise your rates at any time. But it also says if they raise rates you can cancel your contract without a penalty.
If you use Sprint's service or make payments on or after the effective date of change, you have accepted the changes. If Sprint changes a material term of the agreement and that change has a material adverse effect on you, you can terminate the agreement without a fee by calling 1-888-567-5528 within 30 days after the change goes into effect.
The fee hike just went into effect October 1. They say you only have a month to get out of your contract.
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