La-Z-Boy Incorporated Complaint - Fabric separation and poor workmanship
KALAMAZOO, MICHIGAN -- I took delivery of 2 heat massage chairs for approx. $1500 in early September. We have purchased at least 20 of your chairs in the past but never more disappointed with the quality, workmanship and lack of responsiveness by the store.
2 weeks after delivery the fabric in the seats started to pull apart leaving loose broken loops. The stuffing and stitching is off centered, the arm covers are too small and don't stay on. The footrest mechanism fell apart. I contacted the service manager Dan at the Portage Mi store to express my concerns. A service person came to our home, and cut the loose loops of fabric. I was never contacted by the store again and no resolution was ever reached.
Now at 4 months the chair seats are more worn looking,(I can send digital photos). Mr Kiser, I am hoping you are a reasonable man with an interest and commitment in resolving this issue, as I'm convinced you wouldnt want these on display as representative of your products.
To help keep me as a potential future customer, I would like the following:
Replacement of these chairs at no cost to me with better workmanship and fabric grade that lives up to the old La z boy standards.
At the very least I would like a response from your company regarding this incident. Thank you for your time.