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Mel Clayton Ford Complaint - Bad Repair Work and Dishonest Service Representatives - Service Repair
Service Repair - Complaint
SANTA BARBARA, CALIFORNIA -- On 4/7/04, I took my Ford Ranger truck there for a stiff clutch and was told the clutch needed replacing. I consented. By 5/22/04, (mileage 41,314) it was stiff again. Again clutch was replaced, this time for free. It seemed better. Didn't drive it much the following year but as I did,became stiff again. I took the truck in there again on 10/06/05 (mileage 46,904), at which time a service advisor told me I needed a new clutch, again. Difference in mileage was only 5590. A clutch repaired correctly doesn't fail in that amt. of time/mileage!When I responded that it had been replaced twice the year before there, he responded "he would look into it." When he said repairs were completed, he said it had been adjusted. By 2/7/06 clutch is stiff AGAIN. I took it to independent shop, who repaired it correctly. They noted shims used on the clutch slave cylinder and that the flywheel had not been replaced or resurfaced at Mel Clayton. This is why clutch became repeatedly stiff and failed. Have repeatedly been in contact with service manager at Mel Clayton about this. Have faxed him all receipts and my complaint, starting on 3-13-06. He repeatedly has told me they would look into this, then refund me. Still have not received it. This is repeated bad customer service from them. I feel they were stringing me along, hoping I will go away. I have all receipts and documentation about repair work. I filed a complain with the Better Business Bureau. Mel Clayton's service manager told the BBB that they had already refunded me, which is a lie. Then, when I filed a complaint with the CA Dept. of Consumer Affairs, Mel Clayton's service manager told them that he had not refunded my money nor would he because the repair warrantee had expired. So not only does Mel Clayton Ford do shoddy repair work, but their service represenatives and manager lie to customers, lack integrity, and can't be trusted.
Comments:
Posted by Slimjim on 2006-10-11:
Reopen your file with the BBB by showing their response to Consumer Affairs clearly proving they misrepresented their BBB response. It may do nothing, but dealers do need to keep good BBB records with all the research that is done by consumers these days.
Posted by UrFriendlyPirate on 2006-10-12:
Follow up your complaint with the BBB. If nothing else, it will give them a black eye so future customers stay clear of them.
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