PapaJohns Complaint - Worst experience ever

Review by melavid on 2006-10-11
APOPKA, FLORIDA -- Today Papa johns lost a loyal customer. Before today I enjoyed ordering from Papa Johns. What I experienced was beyond stupidity. I placed 2 orders online for two totally separate items. When the driver arrived he had only half of the order I placed. He said that he would go back for the rest of the order after calling the branch from my telephone. I asked him to bring every thing at once. About an hour went by and still no delivery so I called to find out what happened after being on hold three times with three different people the manager comes on to inform me that he also cancelled the order the driver went back to get and asked me why I did not call sooner. I was so mad at that point I questioned why someone would cancel all of someone’s order that was paid for already online. He was very sarcastic making remarks like I wanted something for free which I refused. What upset me was how unprofessional everything was handled and the manager went on to accuse me of cursing at him and not allowing him to tell me what he was willing to give me for free, all I wanted to do was report what they had done and he replied by telling me there was no one and nowhere to report the incident. So in short I will never eat or order papa johns again I would rather pay a company who can give you what you order rather that cancel it and let you wait around and then have the nerve to ask what took you so long to call and find out they cancelled your order for no reason, and don’t even have the courtesy to call you so you are not sitting around waiting for something that’s not coming. PAPA JOHNS NEVER AGAIN!!!!!!!!
Comments:9 Replies - Latest reply on 2006-10-22
Posted by Anonymous on 2006-10-11:
I believe they have a comment/complaint link on their website. Let 'em know about it there, and you may get something free.
Posted by D. on 2006-10-11:
Did you get your money refunded?
Posted by Anonymous on 2006-10-11:
Funny observation, Dan Marino, of Miami Dolphins fame, six months ago was doing TV spots for Papa Johns, chowing on the pizza. Now he's doing weightloss commercials!
Posted by Anonymous on 2006-10-12:
The poster writes: "I placed 2 orders online for two totally separate items"
We order pizza online fairly regularly and I can tell you placing two online orders and expecting the deliveries to not get messed up or come at the same time is not reasonable.
If you wanted to add to an already placed online order you should have called and asked the store if it was even possible to add something else. You helped create the confusion.
Personally I hate Poppa John's pizza but if you had a good experience with them before you might consider taking a little responsibility here and give them a pass on this one. Just a thought.
Posted by Anonymous on 2006-10-12:
amaniR - Learn to accept the fact that online pizza folks suffer from an illness they cannot control. Try to avoid nagging, scolding, and arguing. It doesn't help; it hurts both you and the pizza junkie.
Posted by Anonymous on 2006-10-12:
Stew I was crying inside and nobody saw it but you. Thank you my friend for saving me. Is it OK if I aggrivate the pizza junkies a little just once in a while though?
Posted by bigbangerik on 2006-10-12:
papa johns sucks anyway. I grab LaRosas', its a cincinnati thing.
Posted by Beard277 on 2006-10-19:
I'm surprised Papa Johns has remained in business since you cut them off...
Posted by melavid on 2006-10-22:
I'm surprised they ever got an order right to begin with.

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