Samsung Electronics Co., Ltd. Complaint - Complaint about my CD Writer
The Regional Manager 11th October.2006
Quality Control Division
Samsung Computer Consumable Products
Samsung India Electronics Private Limited
THROUGH: YOUR SERVICE CENTRE IN NEHRU PLACE
Sub: Complaint against your CD Writer
Ref: Model No. SH-R522C/IDBH (DATE OF MANUFACTURE : MAY 2005)
I have purchased your product on 09/08/2005 from M/s. G.R Solution, 105-A, Siddharth Building, 96, Nehru Place, New Delhi (Copy of Cash memo attached). I am extremely regretted to say that I am really fed up because once in three months I bounded to visit your service center regularly. Although due to non writings, I have wasted more than 25 new cd. Your company has already replaced the product within 3 moths that is also given the similar problem which cannot be rectified till date. Now my warranty period is also expired in the month of May, 2006. I am giving below the details of complaint attended through your work order numbers, dated for your necessary action. I am really not satisfied to purchase of this product. Also I heard that many of your customers are also suffering from similar problems. So I requested to kindly make more attention about your quality to stabilize the business in Indian market. Finally I am requesting you to please repair it the same and confirm the similar problem should not be arise with in six months.
The details of your work order number and dated showing the faults:
1. Work order no. SP518JO719 DATED 18.10.2005 FOR READING/WRITING.
2. Work order no. SO628A317 DATED 28.01.2006 FOR WRITING PROBLEM
3. Work order no. 4838 DATED 30.05.2006 FOR WRITING PROBLEM
NOTE: YOU HAVE REPLACED ON OCTOBER 18TH 2005.
The photo copy of the above said work orders are enclosed for your record.
Kindly arrange to repair the product to my satisfaction. Your early action will be highly appreciated.
S. LAKSHMI KUMAR
91-H, POKET IV, PHASE-I MAYUR VIHAR
NEW DELHI 110091,India
CC. TO CUNSUMER COURT, MINISTRY OF HOME AFFAIR, NEW DELHI