Gold's Gym International, Inc Complaint - Gold's Gym- "Masters of the runaround"
JACKSONVILLE, FLORIDA -- After relocating to the Southside Jacksonville area from South Florida, I was in need of a new gym. Gold's happened to be the closest to my home, so I figured...why not? As some might already know, this could be the worst thought anyone has ever had.
I signed up in February for a month-to-month contract for around $41 a month which was fine. I worked out there everyday and had no problems. In April, I left the country and was to be there for at least four months. Gold's has this GREAT policy of allowing you to "freeze" your membership for ONLY $8 a month and then when you want, you can unfreeze, come back and everything will be beautiful. Sign the amendment to the original contract and you will be all set…
But the catch, when you sign up they ask for direct debit from a credit card or checking account, so you can pay the bill on time, I mean it’s basically hassle-free. It’s either this way or no membership, but at the time that was fine.
So, after my four months out of the country I return to check up on my bank statements. I see Gold’s is deducting $16 instead of $8 (the amount I promised to pay). I call Gold’s and talk to some receptionist who looks at my membership on the computer for 30 minutes to tell me my membership is still frozen. Great, so I speak with the general manager and he tells me he’s sorry, he will refund the money and let someone know to cancel the contract (I now reside up north, approx. 1,500 miles from this location). So I hang up and run straight to the bank to put a hold on my account and prevent Gold’s from deducting any additional cash, not feeling very trusting.
A month later I get a new bill from the collection agency, stating I owe $21. This new interesting number brought me to file a complaint with the Better Business Bureau and call the GM, but oh he’s not available, can I take a message? After this goes on for a month, I write three complaint letters to the franchise in Jacksonville, corporate and the collection agency. A month later I receive the reimbursement check and a letter which may imply the contract will be canceled. WRONG.
I call the collection agency twice, once telling me the account is supposed to be cancelled but they can not process it yet. So I send in the application to cancel and they have not received it, great I’ll fax it. I call them again and they say that there is no mention anywhere to cancel the membership and by the way you can not cancel while the account is frozen, you have to pay the three months past due first (the charges are still the doubled amount of what I should owe).
I finally get a hold of the GM, after two complaint letters and filing twice with Better Business Bureau. Bottom line, I could pay him $80 to cancel my membership instead of what I really owe ($145). Where these numbers come from, I have no clue.
Oh and by the way, they gave me a nice delinquency statement that’s sitting comfortably on my credit report. So now I have to call my lawyer and pay him hundreds of dollars to explain to these morons that misrepresentation qualifies a damn good reason for the contract not to be enforceable AND to file suit for defamation as a result of my credit report. All they had to do was cancel the membership.
To make a long story short, do not EVER join Gold’s….they’ll sacrifice their name for a few extra eight bucks……