Best Buy Complaint - Best Buy's Extended Warranty is Worst Buy
My wife and I bought two of the same Toshiba Lap tops at Best Buy. We have found in the past that buying the same lap taps have made it easier for us to learn using them and understanding what the problems will be. We bought the extended warranty because Toshiba's warranty was one year. Total we spent close to $4,000 with warranty at Best Buy in Tucson Arizona. As soon as we arrived home my wife's lap top began to sound like terminator was inside it and error messages popped up. Within a couple days she took it back to The Geek Squad, Best buys computer people. They had the lap top for a week and said they fixed itby wiping the hard drive. As soon as we arrived home the same thing happened again. A couple weeks later we took the lap top in again. After a couple weeks Best Buy called saying they replaced the hard drive. We arrived home and turned on our lap top to have the same problem. We took her lap top in again. This continued a total of four times before I told Best Buy to either fix it or we would go to court because we need our lap tops for work. The manager of the Geek Squad asked me to leave the store and had me escorted out of the store as if I was a chop lifter and told not to come back in again. I called 800 best buy only to be further insulted. They told me I was a liar and never took my lap top into Best Buy for repair. I explained I had the paper work from the Geek Squad but it was like I was dealing with a 3rd world country. No one there cared. They continued to call me a liar and hung up on me. I called Toshiba and they informed me that Best Buy never changed our hard drive or anything or Best Buy would have billed them and they would show it on there records. The Man said "I don't want to call Best Buy liars but I would say they are not telling you the truth." Great! Now my Toshiba warranty is over after a year of playing with Best Buy and both my lap tops have something evil in them and I am not waisting my time with Best Buy no more. I do home theatre for a living and have told my customers if they buy the equipment I install at Best Buy I gaurantee it will never work. I am having stickers made that say "If you see this car in Best Buy's Parking Lot, Please flatten all four tires. I feel like I could have gave a homeless person four grand and felt better about what I had done. My lap top does the same thing now and we try to find the humour in it, Yea Right.. Ha Ha Ha. Made an ass out of me, thanks Best Buy.