RK Chevrolet Informative - FYI on RK Chevrolet
VIRGINIA BEACH, VIRGINIA -- I purchased a 2007 Impala and without putting my feelings into this review I would just like to make a few statements for the public. I am also making sure, by word of mouth, that everyone I deal with on a daily basis knows how RK Chevrolet deals with it's customers. I went in on a Saturday and was looking for an Impala. Finally the car I was looking for was found in another state. I was told that it would be a couple of days but I should have it by Tuesday, well Tuesday comes and goes, I call until finally on Friday they say they are going to pick up the vehicle. WOW it should have been here last Tuesday and you are just now going to pick it up!!! They tell me that I can come and pick it up on Saturday, I call Saturday morning and they tell me that it isn't ready that I have to wait until Sunday possibly Monday, by this time I am a bit upset and tell them that I am on my way and that my vehicle should be ready when I arrive. I get there and there are scratches on the trunk of my BRAND NEW vehicle. I tell them that it should be fixed so they say for me to bring it in next week. Now in my line of work I can not just take off at any time to take a BRAND NEW vehicle in to be serviced!!!!! So I speak with my salesman and also I mention the noise that the air conditioner is making, in my BRAND NEW vehicle. The next week comes and my salesperson comes and gets my vehicle to take to the dealership to be fixed, both the air conditioner and the paint on the trunk. While he has it, it is repainted and he says that he hears nothing in the air conditioner. (that is awesome that the salesperson did this by the way) Upon recieving my vehicle I see that my 4 year old daughter could have done a better touch up job and the air conditioner is not fixed. They tell me that I have to bring it back up there between this and that time on this and that day. Again my work does not permit me to take any old time off and who would have thought that getting a brand new vehicle that I would have to return so often to the dealership to get it fixed and another thing is, I either have to wait there or they will give me a ride back to work, no rental car or anything. So right now I am sitting here with a BRAND NEW 2007 Impala with a badly painted trunk and an air conditioner that makes noise. I call the "Customer service" guy and he says "well, what do you want me to do about it." I tell him I want the 2007 Impala that I just paid for to not have any problems with it. It's amazing once the car is off the lot how you are treated by those within the company. so just FYI anyone that buys anything from RK Chevrolet, please look two, three and four times at your vehicle before you sign anything, there is nothing more annoying then having to take a BRAND NEW vehicle back to the dealership several times after purchase to fix something that should not have been there in the first place.
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