Samsung Electronics Co., Ltd. Informative - Unacceptable Warranty Service
I purchased a Samsung 52 inch plasma TV model # HPR5052 X/XAP on November 24, 2005 in Caracas, Venezuela.
In the first days of August 2006 I called your Customer Service Call Center located in Panama. My claim was filed under Customer # 303496, Order # 4000588069. The TV was retireved by Samsung from my home on August 16, 2006. After that, I have called Samsung Customer Service multiple times, and always been told my case is under review for a replacement. I have repeatedly e-mailed 'firstname.lastname@example.org', who appears to be the Service Center supervisor, without having yet received a response to my claims.
More than two (2) months have gone by since I filed my claim, and I have yet to receive my repaired TV or a replacement for said TV set.
This is certainly not the way to build loyal and satisfied clientele.