Northwest Airlines Complaint - Bumped to a later flight and receive a free ticket
In October 2005, on two occasions, my NWA flight was overbooked. Your agents offered a free round trip ticket, good for one year, to travel anywhere in the continental USA. I have been attempting to make use of these E-Transportation Travel Vouchers since early December 2005. Every attempt has met with "There is nothing available on that date to that location". I attempted to locate available flights not only to destinations considered Prime locations, but also to cities, such as Chicago, Detroit and Minneapolis, Omaha, etc. No availability could be found within a 45-day period before or after my requested dates and destinations.
I feel that I have been the victim of a Fraud Perpetrated by North West Airlines.
I was duped into accepting a worthless piece of paper to make it easier and less stressful on your gate agents who then did not have to deal with an irate customer being involuntarily refused a paid for seat on that flight. I was told that I was being given a Certificate good for a free round trip, anywhere NWA flew in the continental United States. That is not what I was given. I received a highly restricted, worthless piece of paper.
I have sent many emails regarding this matter to Northwest customer service and a letter to the president, Mr. Doug Steenland. These attempts lead to no resolution of this matter.