Sears Complaint - Sears Canada Customer Service
I am so angry with Sears and there terrible customer service. I would like to add to the tons of people out there who already agree that there customer service is one of the worst. There is no one that can help you. All they do is e-mail and e-mail. We can't talk to a real person. Once they have our money they don't care about you.
On Sept. 29th our washing machine broke. The whole tub has to be replaced because it's all one piece and the bearings went on the washer. We called to have servicing done and the scheduled servicing was for Fri Oct 13th. Again we have to pay a $75 diagnosis fee (because it's been so long I have already had someone come out and tell me what was wrong in hopes of fixing it our selves) We should not have to pay for these idiots to come out and tell us what the problem is especially when we have to pay $150. labour to fix it. The guy just "ran out of time" on The 13th. The next day they had appointments and instead of making it a priority to fix my washer who was scheduled for the day before, Sears customer cervice said "You'll have to wait until Monday" So now with increased anger I have called Sears Service, Sears Customer Service and NO ONE is able to have technician call me. I am still waiting for servicing and am in the process of fighting with Sears just to get a technician out to my house sometime before November. I will never purchase from Sears again and I really hope that they go bankrupt.