BWI Airport Complaint - Lack of Handicap Access
BALTIMORE, MARYLAND -- I am a disabled person in chronic pain from a knee and leg injury, which prevents me from walking long distances at any one time.
I was shocked, appalled, and dismayed to find that after returning my rental car to this airport, there were NO elevators or any handicapped access to get to the main terminal. Moreover, to make matters worse, the moving sidewalk that WAS provided from the rental car return lot to the terminal was OUT OF SERVICE on the day that I was there.
I am VERY angry that the airport did NOTHING to rectify this situation, nor offered ANY personal service to me whatsoever. Consequently, because I had to make frequent stops in order to get to my gate and because I was in VERY severe pain, I almost missed my connecting flight and had to resume using crutches for several days after this incident. This has all now caused me to not EVER want to return to this airport again.
To help keep me as a potential future customer, I would like the following:
I would like the airport to provide handicap access to people such as myself AND when the moving sidewalk is in a state of disrepair, then I would like people available to assist us with wheelchairs and our luggage. (This could easily be done by the rental car agents using walkie-talkies to airport personnel and skycaps.) Lastly, it would be nice if the airport manager sent me a letter of apology as well.
At the very least I would like a response from your company regarding this incident. Thank you for your time.