Macy's West Complaint - Poor Exchange Price Policy
LAKEWOOD, CALIFORNIA -- I needed to return a Typhoon Crème Brule torch I had received for a Christmas gift 9 month ago. The associates told me that it was out of the system and that they could only give me $1.96 credit for the item. The item had a return label and a price tag, which had a price of $25.00. I realize that if not in your system then I would not get the whole amount back, but $1.96? I was going to purchase a $100.00 toaster oven and the store manager couldn't even offer me $10.00 for the return/exchange? I find that hard to believe. I provide that service for my customers at my business, that's how I stay in business. I will be posting the complaint on several web sites, unless this can be rectified. Needless to say, I did not feel comfortable purchasing the toaster oven at Macy’s, incase I had to return it. I never run into this type of poor service even at low price mega stores.