Macy's West Complaint - Poor Exchange Price Policy - Typhoon Creme Brule Torch

Posted by *Brenda* on 2006-10-16:

Macy's isn't lets make a deal. You were trying to return an item that was 9 months old that they no longer sell. They will only give you the lowest price in the system w/o a receipt. A price tag is NOT a receipt. What if you had bought the item on clearance a week ago and were now trying to return it for full price? Personally, I can't believe you have the audacity to complain about something like this!

Posted by Skye on 2006-10-16:

Why did you wait 9 months??? Yeessshhhh, I have to agree very much with Brenda, it's not Let's Make a Deal. Macy's is one of my favorite places, and I have never had any trouble returning or exchanging anything. I also did not allow 9 months to go by.

Posted by heaven17 on 2006-10-17:

This is more of an example of a poor CUSTOMER than a poor policy. 9 months?? Dude, it's almost Xmas THIS year!

Posted by Lidman on 2006-10-17:

Nine months and your mad? I must agree with the rest and can only add you may be out of line on this one.

Posted by MollyDolly on 2006-10-17:

Itd be nice if more places had a return policy like Nordstrom but unfornately thats not how is

Posted by Lidman on 2006-10-17:

It is strange how they want to sell you stuff but when you take it back they say its not wort anything?

Posted by UrFriendlyPirate on 2006-10-17:

Amazing.

Posted by socal on 2006-10-17:

Well Brenda, apparently by your response, you certainly would not make the cut for a game show that requires brains, such as Jeopardy. If you re-read my post, you will notice that I wrote that I would settle for even $10.00 that is over 50% off. Second it was a gift that had a return label on it, which works like a return receipt! In regards to insulting me with thinking that I bought the item a week ago, trying to make $10.00 bucks how cheap you must be to think along those lines, I have more valuable things to do with my time, than working up a scheme to make $10.00! Also 9 months in most stores, Home Depot, Crate and Barrel Costco etc. does not deter one from getting an exchange or refund. I was in line at Crate and Barrel and a customer in front of me was returning something over a year old, box had changed out of system, but was not a problem (quote from employee). As I stated I do this for my customers and the stores that do it as well, get it. They know that customers will continue to shop at their stores. For my business I see it as a cost to doing business and any smart retailer knows this.

Posted by Slimjim on 2006-10-17:

The store doesn't sell them anymore. I'm surprised they offered to take it back for anything. I don't know exactly what the thing is, but try listing it on Ebay. You may even get close to what it was worth retail.

Posted by heaven17 on 2006-10-17:

I gotta come back with the fact that if this whole return thing was such a huge issue, you wouldn't have waited almost a year to get it done. Obviously, it wasn't weighing heavily on your mind or you would have made the return in a more timely manner.

Posted by *Brenda* on 2006-10-17:

You think YOU'D make the cut for a freakin game show requiring brains? Umm sure. FIRST you don't even know how much the person who bought it for you paid for it in the FIRST place. Maybe THEY bought it on clearance. Unless of course you asked them (which is really tacky). Hey Grandma, you know that thoughtful gift you got me LAST Christmas? What did ya pay for it? I want to return it..... Is that what you said? Hey maybe you ARE a scammer. $10 bucks is cheap now yeah, but if you keep repeating the scam then it starts to add up. I don't really care anyways. Who returns a GIFT 9 MONTHS later?!

Posted by socal on 2006-10-17:

Heaven 17 you are missing the point. In today's competitive business world, there is no room for business’s that doesn’t provide excellent customer satisfaction. If you don't believe what I am writing, go to your favorite bookstore and read a few books on subject and on the top companies providing it. Applying this in my own company and having studied it in college and countless management seminars, you will then learn what the top companies are doing is making sure the customer is right, satisfied, appreciated etc. It cost a minimum of three times as much to get a new customer as appose to keeping an old one. A poor experience will be communicated 5 to 10 times more than a positive one. I could go on but I am not getting paid here to teach a course on top customer satisfaction and retention.

Posted by bill on 2006-10-17:

Customer satisfaction is an abstract term. Some customers wont be satisfied unless then can buy an item for $1.96 and return it for $10.00 nine months later.

Posted by DORCAS on 2006-10-18:

I guess I could tell all my friends and family how I tried to return a 9 month old gift and couldn't get 2 bucks out of it. I doubt it would make a big enough impact on them to keep them from shopping at said store. Word of mouth works when it's positive, but unless someone has had a bad experience themselves most won't inconvenience themselves enough to stay away. I say REGIFT!!! That's probably where it came from in the first place.

Posted by Demonoid Phenomenon on 2006-10-18:

You know, you can spout off all of the corporate $%#@ you want about how to kiss a customer's @$$, but here's what I know: More often than not (and I speak from many years of retail experience here), customers create their own poor experiences. There are a lot of entitlement whiners in the world who think that they shouldn't have to follow a return policy that they don't agree with. So, tell me, if I have to follow that policy (and I DO without creating a scene or freaking out), why don't you?

Posted by heaven17 on 2006-10-18:

"...I am not getting paid here to teach a course on top customer satisfaction and retention." Nor were you asked to provide one. Bottom line: you attempted to return old merchandise that they no longer even had in their system. As someone pointed out, that item may have been marked down (regardless of how it's marked) when it was purchased OVER 9 MONTHS AGO. "I have more valuable things to do with my time, than working up a scheme to make $10.00!" Ah, okay. You do, however, have more than enough time to complain about it, huh?

Posted by rhondam718732 on 2006-10-18:

You have to seriously be kidding. 9 months is unreasonable for ANY store for a return and I'm with the others who said they couldn't believe your audacity in driving there and even trying to return it. Tell me...who wants your old, out of date item that has been sitting around your house for 9 mths? NOONE.

Posted by leopard on 2007-11-25:

macy's has a 6 mo return policy on all items, after that time, they are not required to take it back at all. you should be thankful they offered to take it off your hands. also, if it was a gift, why were you making such a big deal about how much they gave you back for it? sounds to me you were trying to rip off the store here? oh, and btw, why did you wait 9 monts to return it?