Garden City Dodge Jeep Chrysler Complaint - Completely Disgusted!!!!!
HEMPSTEAD, NEW YORK -- I had an absolutely horrible experience at this “Garden City’ dealership (which is actually in Hempstead, so even the name is a lie). Between the salesman I worked with (a Humpty Dumpty look-alike), the financial manager and the general manager, they each told a different lie every time I went into the place. After being shown a car that was listed on the internet for a competitive price, I test drive the car and am given a price that’s actually $6000 more than what’s advertised!!! When I tell the sales guy, very specifically, what I want to pay and over what terms he says he can do that. So I leave a deposit go home to think it over and call the next morning. I’m told that the price we agreed to is still good and that he’s going to run the financing application. So I go back, presumably to finish the paperwork and pick up the car. Wrong. When I get there, the financial manager gives me a whole set of payment plans that exceed what I had originally agreed on by thousands of dollars. (I also had a signed quote which meant nothing). When I say the sales person told me something completely different, the sales manager tells me he doesn’t know where the sales person got his numbers from. So I ask for my deposit back so I can leave. Surprise, surprise -- the safe is locked. I’m sure they could have unlocked quite easily to accept a deposit though. So I left without my deposit because I was so ready to get out of there. I told them I’d be back the next day for my money. The next day the sales guy calls me to keep trying to pressure me into buying this car, I tell him no thanks, and I’ll be there in the afternoon and not to give me any more run-around stories as to why I can’t get my money back. Surprise, surprise—he calls me back telling me no one can cut the check that day, I’ll have to wait four more days. So I say let me speak to the general manager, he says he’s not there. By this time, I found out about someone who had a similar problem with the SAME EXACT DEALERSHIP who was given excuse after excuse and was being jerked around for about a month before someone had to go up to the dealership on his behalf and get his deposit back for him – on the same day this was happening to me. So I know someone was there to cut a check. When I arrive at the dealership, surprise, surprise, the manager is there. Needless to say, the situation was not pleasant, cops were called, the sales guy found some courage when the cops came and began cursing at me and my companion (so much for customer service) and when I called the next morning for my check, they said they had it.
Garden City Chrysler Jeep Dodge is a corrupt business ran with deceitful and sloppy business practices. I would strong suggest NOT BUYING A CAR FROM GARDEN CITY CHRYSLER JEEP DODGE. The people are greedy and dishonest, well most of them any way, because there were at least 2 sales people who conceded to us, in front of the cops, that the business is shady and that they knew where we were coming from.