RCA/Thompson Informative - Horrible Customer Service/ Television is Junk

Review by drlollis on 2006-10-17
WILLIAMSBURG, VIRGINIA -- My television was defective right out of the box I sent it to a repair shop like RCA requested. It sat there with no word from anyone for 6 months when I called and complained they said they would replace the television. That was almost 5 months ago. They have sent out 4 televisions to the repair shop all were damaged and sent back to RCA. Someone doesn't know what they are doing. I think RCA is just a bunch of thieves. And I am suing.
Comments:6 Replies - Latest reply on 2009-10-21
Posted by Hugh_Jorgen on 2006-10-17:
Wow! If the original set was DOA I would have expected the retailer to take it back and exchange it for a working model. You are blessed with a great deal of patience to have waited this long. Good luck!
Posted by Shakra on 2006-10-17:
Beward of Gold Star, also. That's RCA, also. I have mine sitting in the garage. It broke down about 4-6 times in 4 years. I will never buy an RCA product again.
Posted by Slimjim on 2006-10-17:
RCA and Zenith used to be the best of them. Now both are cheap foreign krap. I'm thinking with Hugh. A set DOA should be able to be returned to the retailer with no questions asked and they should return it to RCA for credit.
Posted by Ddoreen on 2007-06-25:
Same thing happened to me. I have been waiting for eight months for a replacement. I want to sue also. Did you get a resoultion?
Posted by Memall on 2007-08-21:
Count me in. I have been robbed by this compant also. They have sent out two non working TVs after returning the first one. They are hard to deal with. They will say anything on the phone & hang up. Parts were missing from the 2 replacements. Good luck
Posted by shelby4632 on 2009-10-21:
I am on board with this one. Have RCA TV and the screen went totally red. Contacted both RCA and Thompson Consumers Electronics.Did not get resolution to the problem. I was told by the companies to take it to a local repair service and they could tell me what was wrong. I will never purchase RCA products .

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