Samsonite Complaint - defective suitcase
SYRACUSE, NEW YORK -- I bought a Samsonite hardshell suitcase because of its Worldwide warranty. Yeah right!!! The suitcase is a little over a year old and it has fallen apart. The inside curtain tabs broke after 1 month. The pull handle pulled completely off. The locks broke, and the main handle. The bottom skid plate is also broke. I contacted Samsonite and asked them were we could take the suitcase....they sent us to 2 different locations in London, one was closed permanently and the other wouldn't help us. Then we got a place to go to in Scotland...another joke, no help there. We got back to the USA with the suitcase and contacted them again. They sent us to a place in Syracuse, New York where we live. (Cities Leather & Luggage) They were even more useless. First they told us they could fix the suitcase and Samsonite would pay for it and then he changed his mind and told us that it was not repairable. He filled out some paperwork that I was told I needed if it wasn't repairable. (I had to force him to do the paperwork for me) I then contacted Samsonite to see what I was supposed to do next. I have emailed them 4 times and still have not gotten any response. So now I am stuck with a suitcase thas has fallen apart and a pice of paper that tells me its not repairable. I will continue to email them everyday and maybe someday I will get a response.
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