Victory Kia Complaint - Eight weeks at dealer and still not fixed

Review by luvbeaches on 2006-10-18
RICHMOND, VIRGINIA -- Our family has a 2004 Kia Sorento and the vehicle started stalling out and then a we smelled a foul odor from the engine (like burning firecrackers). This stopped for a short time and after we got gas, the engine light came on and a really loud noise could be heard in the engine. We found a safe place to park the vehicle and called road side assistance with Kia. (They are fantastic). The vehicle was then taken to Victory Kia and they never called us to inform what problems they found with the SUV. We had to continue to call to get updates. Make this short they had the vehicle for EIGHT weeks. We pick it up on Monday 10/2/06 and the air conditioner doesn't work. Worked fine before we had it towed there. Then the engine light comes on again last night and the anti-locking braking system didn't work and the radio turned on when braking. Now Victory Kia is no longer servicing Kia's (wonder why ;) ) Does any consumer have any rights when the quality of the vehicle is lacking and the quality or lack of good service is giving? Oh, and they never gave our key back nor the service order of the work done. So, we may not have any records of the warranty work done. NEVER BUYING KIA AGAIN-10/18/06 Update to last complaint. Also incorrect spelling of dealer's name. We now have the vehicle back but it was in the shop two more times. (with a different dealership) The engine light came on both times and they stated this MAY have fixed the problem. This is with a new dealership since Victory is no longer servicing Kia's. The vehicle has been in the shop for over 9 1/2 weeks. I don't see anyone offering to help make our car payments while we don't have the vehicle. Buyers beware when purchasing a vehicle make sure that you are eligible for a rental or a loaner car. Still unhappy Kia consumers.
Comments:2 Replies - Latest reply on 2006-10-18
Posted by luvbeaches on 2006-10-18:
Thanks for your input JayD. But, think about this why not blame Kia for having a faulty product? Having a vehicle only two years and the engine failed!! Should we be happy that it takes so long for parts to come in for the vehicle and making payments when total time in the shop now has been over 10 weeks.
Posted by luvbeaches on 2006-10-18:
Thanks for your input JayD. But, think about this why not blame Kia for having a faulty product? Having a vehicle only two years and the engine failed!! Should we be happy that it takes so long for parts to come in for the vehicle and making payments when total time in the shop now has been over 10 weeks.

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