Alarmnet by Honeywell Alarms Complaint - Alarmnet Radio & Honeywell time bombs
If you have Alarmnet hooked to your Ademco, Honeywell alarm expect it to take over your phone line or take over your alarm making it impossible to silence your alarm until a technicion shows up to disable it.
I own a security company and have been in business for over 25 years and have never been treated by a supplier who I have done business with so long like Honeywell treated me when it came to there Alarmnet radios. I was told I was the only one in the country who had a problem. I was told I was installing them incorrectly. I paid to replace many of them to have the problem again. After a year with a 3 times a week time bomb going off that I had to drop what I had scheduled and run to fix a customers alarm net that was causing there alarm to constant beep, not turn off or just running away with there phone and my central station I called around the country to find out I was not the ony one. Other dealers where already switching to another company and getting out of the alarmnets. I called Bob from honeywell, my company rep, who told me he would replace the old ones with there new and improved radio for %50 of the $250 asking price. Oh, now my itelligence have been insulted. After running me crazy for a year and costing me thousands of dollars plus making my best customers who pay for radio back up mad he is once again looking for more profit for Honeywell. I know they would still make money off the sale of the radio plus I am paying them a monthly fee on each radio I use. When I confronted him with another company that had the same problem he insulted them. I asked him if he was going to say the same thing to others about me. To say the least I am unhappy with Honeywell and Alarmnet over this issue but Honeywell is so big they are not worried about little old me but maybe you and I can make an impact.