Wirefly Complaint - Gross incompetence - Cell phone service vendor
ATLANTA, GEORGIA -- Recently, I wanted to purchase cell phone service for Cingular. After some checking, it appeared that Wirefly had the best deal for me as far as free phones for signing up.
First, I tried calling and asking how long it would take, as I had an appointment in 1 hour. I was told, "just a few minutes" As time drug by (language barrier), I realized that I wouldn't be able to complete the transaction and keep my appointment. I notified my sales rep of this and he replied that if I didn't complete the ttransaction now, I would not be elegible for the 2 free razr's anymore. Turns out that was a lie.
Later I tried to enter the plan I wanted online but every time I hit update, it would change the values of things I had entered such as: instead of basic messaging service for $4.99, it would change it to the unlimited for $29 or something.
Finally, I decided to just call. All seemed to go well, and I had the sales rep reconfirm everything I ordered.
Several days later, I received 2 of the 4 phones. One worked fine, but the other did not. I went to a Cingular store and they said Cingular had no record of my number in their system.
I spent over 5 hours on the phone with 4 different reps from wirefly and none of them were able to resolve the issue. I ended up going to Cingular myself and paying for the installation of another Sim card since the original was bad.
Finally, we just got the rest of our paper work from Cingular yesterday and reazized that insted of one plan with 1400 minutes for 4 phones, Wirefly gave us 1 plan for 2 phones and 1400 minutes, and a second plan with 2 lines.
I have yet to resolve this issue.
Bottom line, my experience with Wirefly has been terrible, possibly the worst consumer experience of the decade for me. Steer clear unless you need a lot of negative stress in your life.