Best Buy Complaint - Stay away from Best Buy. Terrible Experience
ALBANY, NEW YORK -- A BestBuy opened in Albany, NY on January 1, 2000. I bought a CD changer for my car from BestBuy on January 17, 2000 and arranged an appointment for installation at 2pm on January 25, 2000. I drove my car to the BestBuy installation garage at around 2:45pm. I talked to one of the staffs there and he told me to sign some paperwork. After I signed those documents, he asked me for the car key and he told me to be back at around 5:30pm to pick up my car. It was around 3pm when I left the garage. Since there was a 2 and half-hours of waiting time, I decided to watch a movie in the Crossgates Mall and when the movie is done, it would be time to pick up my car. When the movie ended, it was about 5:45pm. I walked out of the mall and walked down to the BestBuy garage where the installation was done. As I was approaching the garage, I found my car parked right outside of the garage. The car doors were unlocked. Once I opened the door to the driver seat, I found an empty box of Pizza Hut personal pizza (with some dirty napkins) sitting on the passenger seat. I opened the trunk and it seemed to me that the installation was done. However, I couldn’t find my car key anywhere in my car. I then knocked on the garage door and nobody answered because the BestBuy closed earlier due to the snowstorm. I then saw a tow truck type of thing pass by with “Crossgates Securities” written on the side of the truck. I stopped them and told them about my situation, so they told me to go their office inside the mall. I went to the office and explained my situation to the security guards there. Then they tried to find if there are any phone numbers of the store manager or of anyone in BestBuy, just so they could call that person up and let him/her know about my situation. However, they couldn’t find any phone numbers because BestBuy didn’t submit certain documents. Since I have my spare keys at home and I live somewhat close to the Crossgates Mall (about 3 miles away), I asked the guards there if any one of them can give me a ride home just so I could get my spare key. The answer was “NO”. Leaving me with no way of getting home, the first thing that came to my mind was to walk home hoping that I could get back before my car got towed. It took about 40 minutes to walk home and by the time I got home, both of my feet were pretty numb and couldn’t really feel anything. I got my key and got warmed up a little bit. Since I didn’t want to walk all the way back to the mall, I called the taxi service instead, the operator told me that he would send me a taxi right away and the taxi would get to my place in about 10 minutes. I had waited for about 40 minutes and I still didn’t see the taxi. Since I wondered if the taxi would actually be here plus I worried if my car would get towed, I decided to walk back to the mall. And fortunately, I saw that taxi on my way to the mall, so he picked me up and we got to the mall. Luckily, my car was still there. So, I cleaned up the snow on my car a little bit and drove my car home.
I picked up my car key the next day with relatively not so much trouble.
Because the installation occurred during regular business hours, I had to take time off work to get it done. I told my supervisor and some of my coworkers why I needed time off. When I got back to work the next day, I told them what happened. It turned out that the East Coast BestBuy manager was a personal friend of one of my coworkers; in fact, they were going to have lunch on that weekend. So, I typed up a complaint letter and gave it to this coworker of mine so he could give to this manager. Later on, he called me and apologized to me. According to him, first, that store was NOT supposed to close early in spite of the snow storm; second, they had received complaints from others regarding eating in the clients' cars and they had warned their staff already. I thought to myself; considering this BestBuy had not even opened for a month yet, they had already received complaints, this is really bad. At the end, they fired the guy who did the installation in my car, return the money that I paid for the CD change along with the material fee, and they gave me a $75 gift card.