DHL Complaint - Horrible Shipping Service
ATLANTA, GEORGIA -- By looking at the tracking history anybody can say how irresponsible are the staff working in DHL.
The tracking history says the package left India on 10/12/2006 to be delivered in Atlanta GA and Arrived in New york DHL facility on 10/13/2006.
On 10/14/2006 I see this package is out for delivery from DHL Atlanta downtown facility. I called Customer service to find when I am going to get it. They said it has been sent to wrong facility by mistake and asked me to call Flowery branch office at (404) 874-7500. I called this number and the representative who answered my call apolozied for the mistake and took the change of Address so that the package will be delivered to my work address on next business day 10/16/2006. As I did not get it on Monday, I called to follow up on it and I found that the guy who answered my call did not write the change of address and hence it will be delivered at my home address. I called the Norcross facility at 11:30AM and a lady kept my call on hold for about 10minutes and hung up the phone. I again called and found that the package is with the representative who answered my call and he said that he do not have any drivers to deliver it today though it is before noon and it will be delayed for another day. I went to the Norcross facility and contacted Front desk attendant who was supervisor over there at 7:40pm and he tried to help me and looked for the package for about an hour and said he can't find it. I heard that these kinds of mis-handling happens with DHL very frequently and I had observed how irresponsible the staff at Norcross DHL office are in my last visit 2 weeks ago as another couple of customers too expressed the same kind of bitter experience.
The guy who answered my call on 10/17/2006 at 11:30Am hidden the package somewhere so that nobody can trace it where it is. I tried calling several Customer service numbers and nobody can trace it where it is. Finally on next day I called the DHL Norcross facility Center Manager and he spent the whole day in meetings to research and by end of day he is sorry for it has been sent to wrong location for the second time, agreed with me for the staff's irresponsible unethical behaviour for the Courrier profession and apolozized for not locating where it is. The next day on 10/19/2006 when I checked at the tracking history, it is in Birmingham Alabama and no one know why the heck it is sent to Alabama instead of Atlanta GA where it is supposed be the destination. Finally what I think could have happened was the management found it with the Supervisor who stole/mis-handled the package and not to agree this with me they sent the package to Alabama to show that it is a human error which is not true as this is the second missing record of the mail in this transaction.
Because of the unethical-irresponsible behaviour of the DHL staff, the package has travelled several locations in Atlanta GA for 4days and sent to Alabama purposefully. DHL has a very bad practice of doing professional business and they have a horrible customer service with no call back or status notification for the complaints submitted on their website. By this nobody can trust a public mail facility as chances are there for stealing the mails by their staff with irresponsible behaviour.
Thanks for reading this review and hope DHL corrects their mistakes by training their staff with more ethics to be a good mail-man.