Galaxy Auto Repair Complaint - Lousy svc - owners don't care

Review by HONDA1 on 2006-10-19
QUEENS, NEW YORK -- I would like to file a customer service complaint on Galaxy Auto Repair, 131-13 Hillside Ave, Richmond Hill, NY 11418. A coworker recommended his car mechanic. I drop my car off in the morning(10/17/06-Tuesday) hoping I can pick it up after work but they keep delaying me even though after I told them I’ll be late for my job. Finally, the repair shop said we cannot change the air filter now, it’s a big job, come back later. I spoke with one of the owners, Alex, on the phone at 3:30 and he said it’s ready. I told him I’ll be there by 6:00 pm. I got to the repair shop at 6:02 and the shop was closed already. The 2 layers of gate and everything was closed. I called the shop hoping someone was there but no one picked up. My coworker told me that this shop close at 6 pm, maybe as late as 8 pm if it’s busy.

I went there in the morning to pick up my car and to find out what happen. The owner said he left at 6 pm, he waited and I didn’t show up. I told him how can he have waited when I was there at 6:02 pm. If you close at 6:00 pm, it’ll take you 10-15 minutes to close the lights, lock the front doors and front gates, throw away the thrash…etc. Therefore, he must have left much earlier. I told him I had to pick up my wife and 2 little girls and was going to NJ yesterday and because of him leaving me stranded, I had to stay in NY without a change of clothes. The owner said he don’t care. If I couldn’t make it by 6 pm, then I should have called at 5:30. I said I spoke to you at 3:30, so you know I’m coming. You need constant reminder. My coworker said you sometimes open as late as 8 pm. The owner said that’s when it’s busy but it was raining yesterday. I definitely believe he closed way before 6 pm. What kind of business is he running? To top it off, everything in my glove compartment was discarded on the floor of my car, along with the dirty air filter which they had replaced. I hope they didn’t mess up my car in some way.

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