Sage Advice, Inc. Complaint - Autoshipment Scam - Herbs
Before I ordered the herbs from Sage Advice, I informed the owner over the phone that I did not want to receive autoshipments. I told her that the product was costly and I'd just like to try it to begin with and if I liked it, then I would order more on my own initiative. I also expressed my concern regarding the autoshipments via email to a supposed "customer service rep"--I believe the company is small and the owner poses as these different groups to make the company seem bigger than it is. I was told not to worry about it, it's "no problem" and that I can cancel at anytime. I stupidly placed an order. The day I received the order I emailed the "customer service rep" and told her to go ahead and cancel the autoshipments as we had discussed. I didn't receive a reply saying that it was a problem, so I assumed I was all set. Well, she went ahead and charged my credit card another $181.00. Not only was the charge unauthorized, as I had told her several times that I did not want to receive autoshipments, but she charged me 2 days before the cut off date for cancellations. In addition, the autoshipments are only supposed to occur monthly. I had placed my order on October 3rd, so I was all set for October, yet she charged me for this month anyway. This is such a scam. She is now refusing to refund my money and saying that she's going to continue to charge my credit card. I have placed a dispute with my credit card company and contacted the Attorney General's Office. If anyone else has had a similar experience with Sage Advice, Inc., please email me immediately.