NCO Financial Systems Complaint - Credit Report / Payment Receipt
DELAWARE -- I am in the process of buying my first house. There is a collection from NCO on my credit report that was paid in March of 2003. I called NCO a month ago to get a receipt of debt paid. They requested I send a self-addressed stamped envelope. I did so the next day. Three weeks later I had not received the receipt. Last Friday I called again and they said they never received the envelope and she would put in a request to have the receipt mailed. Yesterday I called and requested they fax the receipt because I need it to close on the house. The girls said..."Well, it might be done today...otherwise tomorrow." Surprise surprise...I call again today and when they finally find my information, they put me on hold for 10 minutes and then told me to call back because the person I needed to talk to wasn't there. I did not let that happen. SO..then what was suppose to be a supervisor got on the phone. He accused me of never sending the envelope OR calling last friday. He said they don't need to send the receipt and they do it as a courtesy. He was so rude and condescending...and all I want is a receipt to prove I paid this debt over THREE YEARS AGO. I am a good person, I work hard, I am a single mom just trying to do the best for my family. This person made me feel like a crook and for what? He wasn't making any money off of me? They are in the wrong for never marking the debt paid and they can't simply fax a receipt verifying it paid. Oh...I am soooo upset. I am going to write letters. Better Business, Federal Trade, my governor, the President, heck...OPRAH! There should be some sort of recourse for this! I have done nothing wrong and did not to deserve to be treated the way I was. It just ripples...this has consequences on my, my kids, my banker, the loan processors, the people I am buying the house from, the people they are buying THEIR house from, etc. When it would all have been fine if they could just simple fax a receipt.