America Online Complaint - Increasingly poor dialup service.
VERO BEACH, FLORIDA -- I've had AOL for almost 9 years. I've been fairly pleased with their 'idiot proof' type of interface and, until they farmed out their Tech support, with their help service. I stopped upgrading at 8.0 plus because I got too many complaints about 9.0 and the guys who built my computer warned me not to run it if I wanted a fast system.
However, increasingly my Internet surfing is slow, I keep getting dropped, the browser will mysteriously not browse, causing me to close and restart and my video players load much slower and often will not work right.
I understand that AOL has stopped pushing the dialup service, but now I'm beginning to wonder if they're not deliberately slowing it down to force customers to get DSL or cable.
I've examined their assorted offerings for DSL and cable -- but all mention the 'special starting price' which goes up to the 'current price' after 6 months, but never list what it will be. On the cable, it is unclear if AOL will be charged along with the cable fee or separately. If separately, it's more costly.
I'm on a fixed income. I don't like being jerked around. I dumped the AOL provided McAfee virus scan, which clogged up my system and installed a cheaper, better one recommended by my computer guys. As I was searching for different providers, I discovered that AOL's personal filing cabinet and Favorite Places are on priority software -- meaning you can't copy them to your desktop and use another browser. (I managed to download a bookmark manager which allows me to store and open them, but I have to copy and paste each one into the browser because it will not connect with the AOL version of IE6.)
Plus, for some reason, it now takes forever for AOL to close when I want to shut my system down. I remember when it used to be quite fast.
I like all of the bells and whistles AOL has, but if I'm going to have to switch to DSL or cable, chances are I'll select another ISP.
Besides, I don't like the idea of paying almost $100 a month for cable service. That price is a prime example of fleecing the public because they can. (the cable provider, that is).
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