InTrav Clipper Cruise Line Complaint - FABRICATION OF REASONS TO DISEMBARK PAID PASSENGERS
MISSOURI -- I am the court appointed conservator of an elderly man whose estate (through me) paid nearly $10,000 for a Journey with the Czars this past summer. My client suffers from dementia and through a lot of hard work, I was able to book a companion after his reserations had been made that would permit him to travel with a friend so that he could continue his trip without disrupting other passengers. The $10,000 quoted included the extra $3800 added to pay for the companion. After 3 short days, my client and his companion were put off the ship at 3AM in St. Petersberg, Russia. A minor arrangement was made to pay for their return to JFK, but absolutely NO effort was made to get them home to Oregon. The companion was accused of being under the influence of narcotics or alcohol by the cruise directors, but his drug test results taken immediately upon landing back in the USA showed a negative test. A copy of those results were forwarded to David Drier, President of InTrav when I requested some sort of reimbursement. His reply???? He told me that I should "applaud (there) actions as proactive and in my client's best interest in getting him off the ship and back to the USA". When I asked why InTrav could not bring them back to Oregon, I was told that only airline seats costing $4,000 each were available. The tip money I sent for the cruise crew was also retained by InTrav. InTrav knew of my client's dementia from the beginning, to the point of my making the decision to add a companion to my client's cabin.
This was supposed to be an old man's "last hurrah" and my intentions were always open for discussion. I believe that InTrav basically defrauded his estate out of $10,000 and then asked to be "applauded".
I would be very interested to talk to anyone who has had a similar experience. Thank you!