JetBlue Complaint - I guess I'm not the first person to complain about how they treat passengers who are delayed
BOSTON MA, MASSACHUSETTS -- For an airline that claims to have superior customer service, they're terrible. I was on a flight from JFK to Boston, which was delayed by a storm. The original flight was scheduled for 10.45 PM, and the new departure was for 12.15 AM. We boarded at 11.50 and then proceeded to sit on the plane until past 1 AM so more passengers from a connecting flight could board.
As a result of this extended delay, the subway was closed by the time the plane arrived in Boston and I had to pay $100 in cab fare home. When I contacted JetBlue about this, they said they were sorry but it wasn't their problem.
No compensation (cash or credit towards another flight) was offered despite my having paid $300 for a ticket and an additional $100 for airfare because they held the plane. That's a 30% increase over the initial cost of the ticket!
Next time I'll fly American. They at least try to treat their passengers with some decency.