Orbitz Complaint - Refund
PASADENA, CALIFORNIA -- I booked a hotel room through Orbitz.. We arrived late and went to sleep. Both my husband and I had early morning meetings. When my husband went in to take a shower the facet was broken. The facet would turn but not water would come out. We could not take showers..in the middle of a heat wave in Los Angeles. We both ended up attending meetings without showering. When I reported this to the hotel they agreed in writing to not charge us of the stay IN WRITING. I sent the information to Orbitz and they would not refund my money. They told me they spoke with the hotel and that the hotel would not refund our stay. I called the hotel and spoke with the manager and he said that he had spoken to Orbitz and they WOULD. I sent Orbitz and signed statement from the hotel, they manager emailed Orbitz at least 2x to support my request.
I spoke with the customer service office who continued to refuse my refund. I called the main office and no one called me back. NEVER USE ORBITZ.