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InKline Global Complaint - Cancellation policy of purchase

Review by gudrunsmax on 2002-01-26
RENO, NEBRASKA -- I have purchased a Booster Pack (McAfee) download from you about 5 days ago. You did offer a refund, if the product was not satisfactory and when I did advise you of my intention to cancel I received the following message from your company:

Customer must provide a written letter delivered to us by mail or fax requesting the refund in writing and stating the reason for the refund along with a copy of the receipt, charge statement. (Email refund requests are not permitted - no exceptions - we need your original signature to process the refund)

Customer must agree, in writing, to delete all refunded inKline Global, Inc. software from his/her computer and any or all computers or servers where the software was installed.

Any disks or CDs must be returned to us and shipping is to be paid by the person returning the software. Please allow 30 days for refund processing because of the time it takes to verify information and the time it takes to get the refunded credit to show up on your charge statement.

Customers must make the refund claim within the first 30 days of purchase. There are no refunds after the 30-day period.

If you attempt to bypass these requirements via any other mechanism such as a chargeback, inKline Global, Inc. can impose a 25% extra processing fee to cover the extra costs associated and seek relief from a collection agency to collect outstanding amounts.

Please direct all correspondence to:
inKline Global, Inc.
P.O. Box 5479
Reno, NV 89513
USA

Or

Fax your refund request with supporting documents to:
1-775-7475730

---
Jean Mitchell
inKline Global, Inc.
E-Mail: sales@inklineglobal.com
Website: http://www.inklineglobal.com
~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.

The purchase of your software did not require a signature, fax or explanation and I feel that your cancellation policy is an attempt to discourage individuals from using your 30 day refund offer - by making it difficult for your customers.
I have deleted your software and notified you of my intent to cancel.



To help keep me as a potential future customer, I would like the following:

Receive the same service I did, when I made the purchase - a fast, uncomplicated procedure.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
Comments:1 Replies - Latest reply on 2004-07-28
Posted by tomcat on 2004-07-28:
Like gudrunsmax, I purchased and tried to download the booster pack (Twice - 2nd time requested CD which never came), but billing hit my creit card promptly. If getting download is that hard from inKline, I'll go elsewhere. And, yes, their refund mechanism is cumbersome and seems to be designed that way compared to other companies. If I do not receive prompt refund, I will report non receipt of service to credit card comoany. I understand inKline is piggy backing on McAfee and is not part of McAfee. I hope not. I won't be back to this company.

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