Rockaway Bedding Complaint - Rockaway Bedding Doesn't Follow Refund Policy
ROCKAWAY, NEW JERSEY -- I purchased a King Koil Queen Alexis bed including Set Up. The salesman never told me that I would have to purchase a frame separately, so the bed was delivered without one. The main problem was the bed was defective - malformed mattress didn't fit on the box spring nicely, AND the delivery men never set up the bed. I called Customer Service immediately and asked for a refund but was told I could only get an exchange.
Their Refund Policy states that Refunds are given if the bed is rejected within 24 hours of delivery, if it is defective. Here's a copy of their policy:
"Refunds are limited to orders cancelled due to non-delivery as promised, or REJECTION WITHIN 24 HOURS OF DELIVERY due to product defect or non-conformance. Such refunds are not issued from the store, but are processed at our corporate headquarters in approximately 15 business days. If your payment was made by check, the refund may take up to 30 business days to process. No refund will be issued without "proof of purchase." Except as otherwise set forth herein, no credit or refund will be issued for merchandise that is picked up and signed off by you, unless the merchandise is damaged or defective and same was not caused by your or during your transportation of the merchandise."
They refuse to adhere to their own policy, delivered a defective bed without a frame and the bed was not set up. They also have other complaints that can be found on the internet, check Consumer Affairs: http://www.consumeraffairs.com/news04/2005/nj_rockaway.html
Bottom Line: AVOID ROCKAWAY BEDDING. They do not follow their own Refund Policy.