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Appliances Informative - Things you need to know..MUST READ

Review by witnen on 2006-10-28
I work for a Extendend warranty service, I am not going to specify the store for contractual purposes, but hey Ill tell you what you need to know more because I feel morally obligated to the public to tell you what is going on. First of all, It does not matter what store...(lowes, home depot, sears, small business) that you purchase appliances from. They all come from the same place. In case you dont already know, Whirlpool, Maytag, Kitchenaid, Jennair, Roper etc. are all the SAME COMPANY!!! So if you think that because you has a maytag before and it let you down, you will go and buy a Whirlpool...THINK AGAIN! They are both crappy products that will give you h*ll the whole time you own it. And if you think that because the Maytag that you purchased at Home Depot broke down, and you dont want to shop at Home Depot anymore because of their "crappy" products, so you go to Lowes...you ARE GOING TO HAVE THE SAME PROBLEM!!! They all come from the same place ppl! It is frustrating. It is not the store that is responsible for standing behind their products after the first 30 days. It is the MFG who has the one yr WARRANTY. A few things about warranties....They ONLY cover Mechanical and Electrical Failures that hinder the normal use of the product. If you call on a refridgerator, you are not going to get fast service on a freakin Ice maker! the ppl who have no refridge because it broke down are the ones who get priority. ( that is understandable though). Extended warranties can be a rip off or a blessing. when you need something replaced with a Extedended, it is not going to happen until a certified tech tells them he cannot fix it. but when your appliance breaks down 2 days after your one year warranty you wont have to pay anything. Now keep in mind that the best products are nto highly advertised, such as Samsung, Bosch, Fisher and Paykel ect. they will outlast the regular whirlpools by years. Now maytag services Samsung, but doesnt make them. General Electric are ok, but their customer service sucks. Frigidaire/Electrolux are good products too, and their Customer Service is pretty good. Just thought that you all would like some info from an insider before you make a desicion to buy. and next time you freak out on a service rep for a store such as Home Depot or Lowes, think about the MFG not the distributor. it is not their fault the mechanics of the machine broke down. It is their fault if they choose not to do the right thing and try to help you. thanks!
Comments:11 Replies - Latest reply on 2006-11-01
Posted by DebtorBasher on 2006-10-28:
Great Information, Witnen...thank you for sharing it wiht us, I'm sure it will answer alot of the consumer's questions and give them something to think about before their next appliance purchase.
Posted by Anonymous on 2006-10-28:
Thanks for shedding some badly needed light on the industry.
Posted by Slimjim on 2006-10-28:
I don't know what exactly you do for the warranty company, but some of your statements are arguable to say the least. "In case you dont already know, Whirlpool, Maytag, Kitchenaid, Jennair, Roper etc. are all the SAME COMPANY!!! So if you think that because you has a maytag before and it let you down, you will go and buy a Whirlpool...THINK AGAIN!" Yes the are all part of Whirlpool Corp., however, a Maytag washer IS NOT the same machine as a Whirlpool. The same way an Amana washer, another now Whirlpool brand, is the Speed Queen parts and design. You can by a Kenmore washer from Sears, and it's 95% the same parts and design as it's manufacturer Whirlpool, yet these are completely separate companies. Unless you have extensive knowledge, or an honest salesman (in larger stores, I've found they don't even know), you can't go assuming you can guess which brands are built the same as another. "and you dont want to shop at Home Depot anymore because of their "crappy" products, so you go to Lowes...you ARE GOING TO HAVE THE SAME PROBLEM!!! They all come from the same place ppl!" True, if people keep buying appliances at hardware stores. Try buying from a servicing dealer, a real appliance store. Those are the ones that will get their customers serviced fast, in warranty or not. I strongly debate those brands you indicated at the end being of ANY better quality than top rated American brands. My brother just tossed a two year old Bosh D?W because of complete electronic failure, not fixable for under $500 (his second service call) Replaced it with a top Kitchen Aid, Washes just as good and dries better, not much of a stretch because Boschs can't dry at all. I also have one as well as one of their ovens. Wouldn't buy either again. I'd put a GE against any of those "best products" you mentioned. I remember most of them being service nightmares.
Posted by Anonymous on 2006-10-29:
Thanks Slim. It's never as black & white as some try to make it.
Posted by Anonymous on 2006-10-29:
Parts are parts, everything is subbed out these days. Just because one person's dishwasher went bad, doesn't mean that every one in that make and model will do so. Come on.
Posted by witnen on 2006-10-29:
Well Slim, Im glad that you think so....Yes i will agree that Kenmore is a subsidary of whirlpool and the products are better, mostly because sears has the best warranty. Now, as for the companies, I am mostly stating that no matter what brand you buy or what store you buy them from, they all come from the same damn place. and yes maytag and whirlpool are the same company and yes they are made the same. you can use either brands parts on different machines. I know, i work with techs all day long. they are the same.
Posted by Slimjim on 2006-10-30:
Well I don't know what to tell you except maybe you and pirate work at the same place. A Maytag washer and a Whirlpool washer are NOT the same machine. Not one part fits the other. Even if Whirlpool wanted to convert one brand's design and parts to the other, the merger was way too recent to do so. Of course they wouldn't do that anyway, because Whirlpool already was the leading laundry manufacturer in the world and didn't buy Maytag because they needed a washer line. I did just looked up Kenmore warranties. They are the same as every other brand offers standard, not any better. At least your original post had somethings fairly warm, like prioritizing and ice-maker failure. Sorry, but I don't believe your last post has one accurate account in it.
Posted by witnen on 2006-10-30:
Now i never said Kenmore had the best warranty, i said SEARS had the best warranty. and who are you....tech of the year? I would think that I would know, since i deal with them all day everyday.
Posted by Slimjim on 2006-10-30:
Just going by their site witmen and the warranties seem no different. Since you deal with them all day, I too would think you should know.
Posted by Slimjim on 2006-10-30:
witmen, I'm not trying to bust your stones, but you wrote a "must read" informative. It's not even an issue with interpretation, there is just a lot of wrong information in your post(s).
Posted by witnen on 2006-11-01:
I am saying, that SEARS!!! has the best one, not the Manufacturers. if you review the sears warranty that you can purchase it is the best, same with lowes and homedepot they are not as good.

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