Appliances Informative - Things you need to know..MUST READ
I work for a Extendend warranty service, I am not going to specify the store for contractual purposes, but hey Ill tell you what you need to know more because I feel morally obligated to the public to tell you what is going on. First of all, It does not matter what store...(lowes, home depot, sears, small business) that you purchase appliances from. They all come from the same place. In case you dont already know, Whirlpool, Maytag, Kitchenaid, Jennair, Roper etc. are all the SAME COMPANY!!! So if you think that because you has a maytag before and it let you down, you will go and buy a Whirlpool...THINK AGAIN! They are both crappy products that will give you h*ll the whole time you own it. And if you think that because the Maytag that you purchased at Home Depot broke down, and you dont want to shop at Home Depot anymore because of their "crappy" products, so you go to Lowes...you ARE GOING TO HAVE THE SAME PROBLEM!!! They all come from the same place ppl! It is frustrating. It is not the store that is responsible for standing behind their products after the first 30 days. It is the MFG who has the one yr WARRANTY. A few things about warranties....They ONLY cover Mechanical and Electrical Failures that hinder the normal use of the product. If you call on a refridgerator, you are not going to get fast service on a freakin Ice maker! the ppl who have no refridge because it broke down are the ones who get priority. ( that is understandable though). Extended warranties can be a rip off or a blessing. when you need something replaced with a Extedended, it is not going to happen until a certified tech tells them he cannot fix it. but when your appliance breaks down 2 days after your one year warranty you wont have to pay anything. Now keep in mind that the best products are nto highly advertised, such as Samsung, Bosch, Fisher and Paykel ect. they will outlast the regular whirlpools by years. Now maytag services Samsung, but doesnt make them. General Electric are ok, but their customer service sucks. Frigidaire/Electrolux are good products too, and their Customer Service is pretty good. Just thought that you all would like some info from an insider before you make a desicion to buy. and next time you freak out on a service rep for a store such as Home Depot or Lowes, think about the MFG not the distributor. it is not their fault the mechanics of the machine broke down. It is their fault if they choose not to do the right thing and try to help you. thanks!