Wendy's Complaint - Drive thru disaster that I ever encountered - Drive thru customer service
Drive thru customer service - Complaint
ROCHESTER/HENRIETTA, NEW YORK -- At about 2:50 p.m. I went with my two younger children to the drive thru in Henrietta on Jefferson Road. I ordered 2 fries, one of them a large. Three bacon cheeseburgers, two small colas and 1 frosty. Instead I received three large fries, two Large cokes and just 2 bacon cheeseburgers.
As I explained that our order was incorrect with the extra fries and lack of a bacon cheeseburger the young woman at the window said"ok, than give me a 1.07 for the extra burger" I explained that the price of the fries that I was charged for should be actually owed back to me since they were more and I really did not order them. She told me to take out the fries out of the bag and she will give me the burger as soon as I give her the amount of money. NO apology on her end was given about her mixup. When I grabbed the burger out of the bag that the one order of fries were in she said with a very rude tone"well, I did not have your order someone else did" I explained that it should not matter and never heard of a fast food place actually wanting the extra food that was already in the customer's possession back. I have had mixups before and the cashier sim;ply apologized and let me take whatever extra food was in the bag.
I then asked for the girls name and was told"You do not need that" I asked a few more times when finally another girl packing the food told her to just "SHUT THE WINDOW". Both actions were entirely rude. I sat there for a few minutes waiting for my order to be corrected and when she opened the window again I asked her if she had a name. She told me she was not going to give it to me and told the young lady next to her "god, she is a b****" Told me to move down the burger was not ready. I had to wait another few minutes for the burger that should have already been made.
When another woman brought met he burger she practically shoved the bag to me. When I did not say thank you she cursed me by saying I was an "unappreciated white b****". I told her I will call the district manager on this and thought I would go as far as operations manager to explain that this is not going to be tolerated and racial remarks should not have been said to a paying customer.
I will never go to a Wendy's and will take out any investment money we have with Tim Hortons and Wendy's. I have had better service at McDonalds and their cashiers and customer service ALWAYS friendly.